Howard's Ace Hardware

Can a hardware store be a place I go shopping instead of just running to to get a tool or part? Howard’s Ace Hardware sure is! Besides what you know you’ll find at an Ace, this location has lots of grills, home goods, outdoor furniture, decor, little knickknacks and gifts. I honestly love going there just to see what they have set up in the middle of the store. I wish all Ace’s were like this gem! Super nice and helpful staff too :

I went to Ace to get help with a sink handel that had come loose. the handle I needed to twist was so tight that when I turned it, it popped right off the stem it was attached to. I came in to the store and was helped by a gentleman named Corey. He was amazing. He helped me lubricate the handle but also helped me to find a piece of plastic that was jammed underneath the handle that I could not see. He also gave me some great recommendations to how to properly reinstall the handle with silicone caulk. He took the time to really help me and for that I am very grateful. Fantastic experience.

This has been the best hardware store in the city for years. Here is another story why: On Christmas Eve I had picked up my elderly aunt from across town to bring her for dinner. When I loaded her walker I realized it was is missing a nut and bolt and was not safe for her. I stopped at Ace one hour before closing and an employee that I had not met before John, I think got on his knees to investigate the walker. After several minutes of trying different combinations of nuts and bolts, he located a good fit and then retrieved a wrench to install. When it was all done, he apologized the nut and bolt were metallic in color and did not match the black of the others. :- I thanked him and wished him a Merry Christmas. Cost: $.50. Thanks John and everyone at Howard's Ace. You guys rock!

Chad was amazing! He provided amazing customer service! I brought in my kitchen drawer that needed bolts. He immediately took care of me. He removed the "un re movable manafured bolt' and replaced it with basic nut and screw bolts, so I can always adjust it myself later. It took him 30 minutes of continuous labor. I was blown away by the customer service. I will stop going to Home Depot. Prior to this I went to 2 Home Depots and their service was terrible, most of the people did not know what they were doing. Chad did an amazing job!!!

What a place!!!!!! Knowledge and service that is beyond. I dealt with John because of a plumbing problem. He was most pleasant as well as super knowledgeable and 10 minutes later had me on the way. There is no doubt that supporting your neighbourhood store pays dividends each and every time!!!!!!!!!

I needed a laser cut key for 2014 GM. The dealer was going to charge me an exorbitant amount of money and make me wait three of four days they said they had to send it to the speciality department The young man, at Ace, his name was Chase, did it for me while I went and got my lunch! I returned and the key was done worked perfectly the first time too! And the price was reasonable considering what the dealer wanted to charge me.

We originally went to Home Depot, they didn't have the type of small screws we needed because we searched for over an hour with no help from any store staff, because they just kept telling us to search in this or that aisle, so we came to Ace. First, the sales person, it was Chaz or Chase, anyway he actually listened to us, without trying to be the "tool-guy-know-it-all" and then he took us to search four different places, and he found four different screws that fit our descriptions, talk about knowing your store's hardware! So we bought all four because he said we could return any that didn't work, these are the super small computer screws, well two of the four fit so we have a back now! Thx to Chase I think that was his name because he listened to us and didn't assume & then went the extra mile and actually looked for what we needed instead of just sending us down an aisle to search on our own! We'll be coming to this Ace more often! Thx!

Every time I come here it's hard not to notice the snooty attitudes of these people in this store. Not like most of the ACE locations, this store is painfully racist. I'm talking about the employees! I gave 2 just because it has tools. Not all. Harbor Frieght has more.

Sort of like an old time hardware store. Aisles of stuff reasonably sorted and a staff there to help you find what you're looking for. If they can't find it, they'll get it for you. The only thing missing is the creaky wooden floor. Oh. And the old timers sitting around the wood stove.

Fantastic customer service, and they always have what you need. They even stock ammo had a great price!