Howren Music and Sound

Very poor customer service and knowledge. Stringed a broken instrument that required me to have to take the strings off. Wouldn't stand behind their work. When i spoke of my dissatisfaction i was told i could go to another music store. I shared with the employer that they had negative reviews and was told they didn't care. All this began over their billing of two different banks for services rendered. I will not do business with this store again. It's too bad. A pitiful response that isn't even correct. As far as the billing issue time will reveal that. ps - i was told i would be better off buying a new banjo instead of fixing mine. The bridge wasn't cracked it was bent and it took me a whole 5 minutes to fix it myself. Banjo is fine now and plays wonderfully.
1 7 years ago (08-04-2018)

Outrageous prices and bad quility and bad help
1 8 years ago (28-08-2017)

It's good
5 8 years ago (22-08-2017)

My daughter needed a clarinet for 7th grade. She is now a 9th grader (still in band as a sax player.) Howren's has been family friendly from the very beginning. They offer payment plans for your instrument, and they are an excellent company to do business with. The main location is in Charlotte, and the business department is there too. However, my daughter and I picked up the clarinet at the Gastonia location. They were just as nice there.
5 12 years ago (10-09-2013)

Very nasty
1 8 years ago (18-06-2017)