IowaWORKS

You'd think a government agency would at least answer their phone! I called many many times and just got a generic voicemail who’s “voicemail box was full” (gee, I wonder why?), they don’t even check messages apparently when they don’t answer the phone. I finally got somebody and she was snarky and impatient and put me on hold for 20 minutes and then cut me off. Called again, and she picked up and immediately hung up on me. They have no idea how to be professional and effective employees themselves and are the "fork to your soup" or "hot sauce to your ice creme" in terms of usefulness, they should be standing in their own lines! I’m *glad* to be back in Minnesota where OUR workforce centers are professional, resource rich, very useful and have dedicated, helpful, and knowledgeable workers. Anything to do with Iowa’s government apparatus is generally hard to deal with compared to Minnesota, but THIS was by far the worst experience.
1 8 years ago (24-01-2018)

Thanks to the staff for assisting me so I can attend the Des Moines location.
4 7 years ago (22-02-2018)

This place is a joke tell me i have to pay to get a print out of when i worked
1 7 years ago (24-05-2018)

For being an government agency and an unemploment office you would think there would be people that would either, A answer the phone, B know what they were doing, or C be of some use. I called 15x back to back. Would get a lady but when she said she was transferring me it either hung up or would play music and put me on hold for 15+ minutes then hangup.The other 13x when someone didn't answer it went to the generic mailbox. Such a shame a place that's suppose to help the unemployed is so pathetic that they should be unemployed. But as much as to be expected from a government agency. Nothing but a joke. Say they are short staffed, when they deal with hundreds of unemployed people that they could easily offer a job to.
1 8 years ago (20-04-2017)

Not for people who want to walk and be handed a job. It takes effort. IWD gives you the tools you need. It's up to you to make it happen. And that's how it should be.
4 8 years ago (23-04-2017)