IRMS Institute for Reproductive Medicine and Science

I am not sure about the first 4 negetive comments because i believe they weren't talking about this institute. Here is my honest experience. This facility is well equipped and very informed about the new age medicine. From the door i felt very welcomed. The staff are great. Front desk is awesome and professional and the doctors are so lovely. The will give you the information you need regarding your process of becoming parents and will make you feel at home and take good care of you. I am so glad i found IRMS. P.S. ignore the negetive comments. This place is great. I am truely satisfied. I recommend them. God bless all of us TTC.. we will all celebrate too. God gave the doctors knowledge but He alone takes all the glory!❤❤
5 7 years ago (09-04-2018)

Terrible customer service!! Everyone in this office at clark nj are very very RUDE!! They just want your money they careless if you have questions they hit you with “”what you want”” whenever you call for questions. Also one another time I called for questions and they cut me off without letting me ask what i wanted to. PLEASE SAVE YOUR TIME AND GO TO A BETTER PLACE WITH BETTER CUSTOMER SERVICE THESE PEOPLE HERE CARELESS. I WILL CONTINUE TREATMENT AT ANOTHER PLACE FAR FROM THEM WILL DEMAND TO GIVE ME ALL MY TEST RESULTS AND GO SOME WHERE ELSE! SAVE YOUT TIME GO SOMEWHERE ELSE!!!!
1 7 years ago (19-03-2018)

TERRIBLE CUSTOMER SERVICE SPECIALLY AT THE CLARK OFFICE ALL THE FRONT DESK PEOPLE ARE VERY VERY RUDE THEY DONT CARE WHEN U HAVE QUESTIONS THEY INTERRUPT YOU WITHOUT HEARING WHAT U HAVE TO ASK!!!! THEY CUT U OFF!!!! I WILL NOT FINISH TREATMENT WITH THIS DISGUSTING PEOPLE!!! IF I COULD I WOULD NOT EVEN GIVE ONE STAR.. SAVE YOUR TIME AND GO ANOTHER PLACE WHERE THERES MORE COMPASIONATE PEOPLE!!!! THEY JUST WANT YOUR MONEY!! TERRIBLE HORRIBLE CUSTOMER SERVICE THESE PEOPLE ARE VERY VERY RUDE PEOPLE!!!!
1 7 years ago (19-03-2018)

Terrible service these people are very rude!!! please go have treatment somewhere else! I do not recommend this place for such important treatments!! very careless people. they should investigate all the employees here for such terrible customer service they should hire new good people!!!!
1 7 years ago (19-03-2018)

People I beg you please stay away from them. They are horrible. You are just a number for them. Lets start from the beginning: The first step you go threw with them is the check list (requirements for IVF). They assign you an IVF Coordinator - mine was Allison Rodriguez. OMG I do not know where to start on this persons. She WAS SO RUDE!!! Every time I had a question about my check list, she would call me back with an attitude as if I was the lowest person in the world and that I should NOT BOTHER HER. One time she called me back to ask me a question... "Why are you calling me so many time?" When I told her I am a little confused what is my next step, she went on asking me " WHY ARE YOU CALLING SO MANY TIMES?" She never answered why question. Second step: When you finally get threw the CHECK LIST you get your medications/hormone shots. And there I thought maybe now they will be helpful and nurse will make sure my husband and I will start everything on time. But NOOO... Our nurse was on vacation and all the other nurses are really careless. Thank God my husband thought off calling them off hours and speaking to the on-call nurse. She explained that we should not start the medication yet. I was seriously shocked and scared by that time how unprofessional they are. And then after-- we still had to check and recheck again if we are doing everything right. And we would not ever get a call back right away. They are seriously there for just your money. It really hurts to say this, but believe me I felt to betrayed and used. I came to that clinic for HELP and all they did was being RUDE, UNPROFESSIONAL, and UNHELPFUL.
1 9 years ago (02-03-2016)