Izumi

This place has the rudest customer service of anywhere I have ever been. We went there with a party of 7 adults. We were seated. They never explained the menu to us or how to order. Luckily somebody in our party knew how to order. We ordered lightly on the appetizers. The table also ordered a round of drinks. While we figured out how to order off the rest of the menu we ordered the hibachi and sushi. We ordered too much sushi! I understand that as first time patrons she could have told us to try a few rolls and they would bring the rest out as we went along. She did not. That was our fault. Our drinks were spent empty most of the meal. We had to call her over multiple times to ask for sauces for the sushi and our hibachi. When the food was brought to our table she was pulled back to explain what food was which ( so we knew who ordered what) you would think that would just be courtesy. At the end of our meal she stated we wasted sushi (we still had about 2-3 rolls worth.) It states on the menu if you waste you will be charged half the cost. COST. They don't list prices on any of there stuff so she stated it would be $60 for 3 rolls (which she talked to the manager and got it lowered to $20.) She then told us she was adding a gratuity because of our large party. Since when is 7 people a large party. They never stated a gratuity would be added before the reservation or during the meal. There are no prices on the menu so they can feel they can charge you whatever they want for their food "wasted." The service was awful and we STILL had to pay $50 to her as a tip which I am positive she added the gratuity at the end because she knew her service was awful after they added the "wasteful" charge. It is not 26.95 all you can eat. Our party spent over $300 without even a thank you for coming in and adding all those charges. I work in customer service and I am really disappointed and down right angry for how we were treated. I will never return and plan on telling everyone I know not to go there.
1 7 years ago (27-05-2018)

Izumi, is a very casual and relaxing restaurant. Food was great, very good presentation of the food, and much to choose from. Great restaurant but I felt they could have maybe a little more variety to the menu. The management and staff we're very cheerful and pleasing. When I'm able I will be visiting again.
4 7 years ago (24-03-2018)

Excellent sushi! Probably the best I've had in Fargo/West Fargo. Service is excellent and I love the all you can eat options. The dinner menu for all you can eat is a lot better and has more options to choose from than the lunch menu does. If you can afford to go for dinner (it's a little pricey) I'd recommend it!
5 8 years ago (07-01-2018)

Great sushi for an all you can eat. Stuffed myself until I couldn't eat any more. Well worth the price.
5 7 years ago (01-06-2018)

This place has great food and there's plenty of chances to try things you haven't before. I would definitely recommend this place to anyone that's a fan of hibachi and sushi.
5 7 years ago (13-04-2018)