JP Pest Services

We had a flying squirrel colony in our attic. From the initial inspection diagnosis through the removal process, the whole experience was excellent. I have been recommending them to our friends...
5 8 years ago (17-01-2018)

I just had my quarterly service completed. the technician is just "awesome". he not only is very personable but he's very thorough in the job he does. i have been doing business with your company for years and this technician is the best i have seen yet. not that the others weren't good......but this one is exceptional. kudos to you for hiring the best! glad to be able to do business with such and good team! keep up the good work.
5 8 years ago (02-05-2017)

JP Pest Control comes quarterly and does a wonderful job for us. Lance has been our technician. He is courteous, professional, friendly and always explains everything to us. He always addresses us by name, and customers always appreciate that. We highly recommend JP Pest.
5 9 years ago (12-04-2016)

JP Pest is by far the best and easiest company to work with. Their flexibility, ease of payment, and all inclusive service is what has made me a lifetime subscriber! As long as you subscribe to their Service, and anything happens outside of your Quarterly service, they will come out for free and rid your house of any additional problems you might have with critters etc. Rest assured this will be your last stop to keep your house clean of Rodents for your family!
5 10 years ago (18-08-2015)

I paid for a year of service in advance. I signed up for their quarterly service, & was told that they come out every quarter + when we need it. They repeatedly explained that anytime we have a bug or mice problem, we should call. Whenever I had an issue, I'd call the office, customer service was nice. Beyond the quarterly service, they came out probably 4 times all year. Sometimes because the technician was not prepared. I had called because we were having a fly issue, & when he came, he said he didn't have any fly traps, & would have to come back another time with one if we continued seeing flys. Another time they they said they would have the technician take a sample to their entomologist. He came, but didn't feel he needed to do that, so instead, insisted they were fruit fly's; despite the fact that we had no fruit for months, no sign of a fly infestation, etc. By that time, he gave us a little trap, & after awhile, we saw no more flys. Shortly after one of their visits, we found mouse droppings; so, of course we called them. They came out, replaced traps, & left. We continued seeing mice. Another technician doing a free inspection from a competing company said they were not using the right kind of traps; I honestly don't know, as he was likely simply trying to get my business. The fact is, they came out for the quarterly service, & 4 additional times, & seemed to have felt that was above & beyond what they should do. My point is, if there is a limit, they should tell the customer. In fact, the competing company that came out said that they come out 3 times per year instead of 4, & will come out an additional 2 times if needed. So, they have a clear policy limit to the amount of times they come out. Why does JP Pest Control not have a clearly stated policy limit, when they in fact have a limit? The last service I received was in April, 2016. The technician that came to do the service would not search for fleas (though we called in advance because of a flea issue), and said we would have to check and call if we saw any. Nor would he spray on the inside perimeter (we had been seeing spiders often). He stated that he didn't see any (as if spiders would be hanging out 24/7 in plain site), & that if I had a problem, I would need to call the office when I see them. So, the next morning, with 2 1/2 months to go, they tell me that they won't renew my contract because basically, they came out more than the quarterly service allotted. They didn't state that specifically, & made an attempt at saying it nicely, alluding to the fact that they didn't feel they could "service my needs." I did in fact want to keep the service, because I not want to find another company at the start of spring. I mentioned the fact that despite it being my last service, the technician refused to spray inside my house. Their response was basically to say that he did, & there was no reason to come out & spray again. I was there, he refused to inspect for fleas (even though they told my wife the same week all of these tips to prepare for treatment, & that he would inspect the house for fleas). She left with our two kids specifically because she was expecting the flea treatment as told to her by their customer service. It seems that if you do have them come out when there is an issue, & they feel they have come out too much, than they cancel the contract. If they had said in the beginning that they have a quarterly service, & will come out an extra 1 or 2 times, I would have understood that. It's their policy to state they come out anytime I need them; our service should not have been canceled because they decided it was too much for them to honor their own policy. Update: After all of this, they refunded my last quarterly service, & I thought that was the end of it. Weeks later, I then receive a bill for over $110, & had to sit on hold for several minutes waiting for a customer service agent; only to be told that they would have someone contact me. So now, after all of these other issues, I have to dispute a bill.
1 9 years ago (13-05-2016)