Kay Jewelers Outlet

Evan is wonderful! Great customer service and he takes care of us all the time. Thanks. I had to order something I saw at the Zona Rosa store since this is an outlet. Sad that I had to return the watch, but grateful to get the Sapphire set. Thanks again, Evan!
4 8 years ago (23-06-2017)

After waking up to a diamond missing from my wedding ring this morning, I called Kay Jewelers in Lawrence to discuss procedure and what to expect throughout the process of replacing the diamond and repairing my ring. The ring was purchased just over two years ago at a Kay Jewelers in Legends. My husband had paid an additional sum for the Lifetime Warranty. The woman I spoke with at the Lawrence location was short, unpleasant, and unhelpful. I opted to call the store in Legends. Kay Jewelers (Lawrence, KS) was just the beginning of my nightmare. While the woman who I spoke with at the Legends store was a generally kind person, and likely would have helped if she could, Kay Jewelers' warranty program is a scam. Per the warranty agreement, the ring must be taken to a store once every six months to be inspected. I had taken the ring in to be cleaned on multiple occasions (more than twice a year), assuming it was also being inspected when taken to the back. Here's where they get you: at Kay Jewelers 'cleanings' are different from 'inspections.' Inspections have to be signed off on, entered into the system, etc. None of this was ever mentioned when we purchased the ring, or during the many cleanings we brought it in for. Needless to say, when I called today Kay Jewelers refused to cover the expense of the lost diamond. I took the ring to reputable local jeweler who found NINE loose diamonds. We will NEVER purchase another piece of jewelry from any Kay Jeweler location. If you live in or near Lawrence, shop local! Kizer Cummings' level of customer service is unparalleled, their selection is stunning, and when you bring in a piece of jewelry to be cleaned, it is their standard protocol to inspect it as well.
1 8 years ago (04-05-2017)

Great customer service, My husband and I went to pick out a ring & the experience was amazing.. The women who helped me took her time and finally I got my ring... Thank you so much... So in love with my ring can't wait for it to come in....😀
5 9 years ago (06-05-2016)

Would absolutely never trust this place with my jewelry again. I sent in a very nice pair of gold earrings that have been in my family for a long time to be repaired. (The hinge was loose, making the earrings fall off easily.) After taking much longer than they told me, I went to pick up the earrings and they were all scratched and the hinge looked much different than the other earring. It looks silverish and looks like something I could have tried to jimmy-rig myself at home, definitely not something a jeweler would have worked on. I was still charged the full amount and when I expressed disappointment at the quality, was simply told that they could "maybe send it back and file it down some more". I wanted the earrings back as I was leaving the country for an extended period of time the next week and they could not guarantee that the earrings would be back. Basically they told me sorry. But you either pay us or we keep your $400 earrings. Super disappointed in both the quality of work and the customer service. Even called Kay's customer service right when I got home and the lady just told me "Sorry, nothing we can do. I'll talk to management though." Already told a couple friends today about my experience and I will continue to steer everyone I can away from this low quality business.
1 10 years ago (27-07-2015)

If I could I would put 0 stars. Told me mad wait would be 10 days. Here I am AFTER my wedding without a ring. Ridiculous.
1 9 years ago (15-03-2016)