Kempsville's Ace Hardware

I called to see if they had the chairs that I wanted in the bright colors. The girl/woman on the phone was very friendly. I'm happy I called instead of ordering online where it would of taken 2-7 days to receive these. My husband picked them up otherwise I would of thanked you in person. Keep yo the great work 😉
5 7 years ago (16-03-2018)

Green Thumb looking up a good location u need a post office I notice the ppl are better and did have good attitude towards customers like old times buy don't open up till noon on Sunday good ppl seems probably best close and quick nice little post office
5 7 years ago (04-05-2018)

Purchased an overpriced Kerosene heater and Kerosene. Under a blizzard warning and would not honor military discount that they normally give. I could understand the Kerosene but the heater? Oh, and it's non-returnable, even if unopened with receipt. Was told it was the Manager's decision, smh.
2 7 years ago (03-01-2018)

I was not greeted by the cashier when I walked into the store, although the cashier looked right in my direction as I approached the register. As I was ready to checkout after finding what I entered the store for, the cashier had her purse on the counter where the customer should place his or her items and putting something, like a receipt, inside her purse and closed the register. If you want to purchase things from your store at least take care of the customer first. This is the only way to keep your privately owned business up and running.
2 7 years ago (25-08-2017)

WHAT ARE THESE?!?!?! (Pix on Facebook sorry ) We found them crawling outside a hole in one of the cornhole beanbags we bought from Ace Hardware. Granted we bought them June 3... We never played with them!!!! Weird thing is these were stored together w these green John Deere bags and these were untouched. We placed these in plastic bags to keep them from spreading around in the house so the condensation and mold grew rapidly after that. We went back today to talk and show one of the managers Katy since the workers on Sat couldn't authorize the return since it's been a while. Katy said she could not do anything since they haven't had any problems w any of their other cornhole bags and it's been so long. I kinda get that but what really got me was her tone. I told her I can respect that but her tone sounded like she didn't believe me. I know...it's just $20 bags... but at the same time... it's $20! But either way they've lost our business.
1 7 years ago (23-10-2017)