Kentucky Farm Bureau Insurance

These people are incredible. My daughter was in an accident in Aug 2015. I sent in all the hospital bills in Oct 2015. Today we recieved notice that the bill had been turned over to a collection agency. After a couple hours of trying I was able to speak to a human. All I wanted to know was if they paid the bill or not. Theresa said she could not speak to me unless my daughter gave her permission. I had her call my daughter who gave permission to speak with me. She told my daughter that she would mail her what they had paid. I called Theresa back and asked if my daughter had given permission to speak to me and she changed the story to it has to be in writing. I asked her why the story had changed and that I would like to know if the bill had been paid or not. She hung up. Class act all around.
1 11 years ago (22-02-2016)

I switched to KFB a couple of years ago when my rates with a large national company kept going up despite the fact that I was getting their "good driver discount" and several other discounts. The first time I had a claim was the first time I realized how KFB manages to offer its low rate - by having very little service available. I had been used to full 24/7 availability from my national company, but with KFB the only service is from their agent's office, and their offices stop answering the phone a half-hour before closing. I'd call it "Bankers Hours" except that banks today are open far more hours than KFB offices. I will admit that I always got friendly efficient service from the two young ladies working the desks at the local office - on the other hand, in three years with that office I NEVER MET or spoke with the agent who was supposed to be in charge of the office. If you have a claim, everything has to be handled by whichever "adjuster" happens to be assigned to your claim. But the adjuster is NEVER in their office, so all you can do is leave a message on their voicemail and hope for a call back - which may take a couple of days if they bother calling back at all. I did not experience any problems with WHAT they agreed to pay for, but they regularly lied about having talked with the businesses involved and about having sent out a check to pay for things they admitted were covered. An interesting company policy is that they mail out the bill for your payment and instantly cancel your insurance without telling you of they don't get the payment on time - no notice, no late fee, no grace period. The only way you will know that the insurance was cancelled for late payment will be if you get your check back in the mail telling you that you were cancelled already because the post office delivered your check the day after the due date on the bill.
2 15 years ago (22-12-2011)

KFB will not give you a quote on Homeowner's Insurance only. They have to have you switch your car insurance to them as well, or they will not cover your home at all.
2 14 years ago (28-05-2013)

Customer service sucks! Voicemail to the claims department in the middle of the day!!!
1 11 years ago (07-07-2015)