Liberty Mutual Insurance

Asked for a quote on homeowners. Never chose Liberty Mutual, went with another company at a much better rate. Several months later, I receive a bill for $833 and my payments are all rolled into one. So why and how liberty mutual could send me a bill, not sure. Sounds like cramming and slamming, which is illegal. After multiple attempts on emailing proof of the used insurance company and policy info, I am still waiting for this to be cleared up. Just received an email saying that address is wrong on documentation. LOL, just told the representative to scroll down please. I don't need homeowners on a address with an apartment number. Conclusion, never chose liberty mutual and still have provided terrible service.
1 9 years ago (13-02-2018)

Best service and great value
5 8 years ago (12-04-2018)

Rude and don't care. They want you to call mainly with no email or chat trail to track which is fine but then they don't honor what is promised on the phone and treat you like a fool and liar in the end.
1 9 years ago (02-01-2018)

Had to use the roadside assistance. Thankfully it is a service provided free with Liberty Mutual Insurance. Great response time! Professional customer service representative when I called for assistance.
5 9 years ago (02-10-2017)

Never Use Liberty Mutual Insurance. After the first year will jump for no reason without having any claims. If you try to cancel before your policy ends and are covered by another Insurance company they will NOT issue a refund as told but will come up with another bill claiming you changed something days before your cancellation.
1 8 years ago (17-04-2018)