Kinokuniya New York

I walked in wanting to like this place, I really did. The gentleman who greeted customers at the door gave the impression it was going to be a wonderful visit. Physically, the store had a very pleasant atmosphere; it was clean, bright, and if you were by yourself, I felt you could have wandered around for hours without a care. What ruined the experience for me was the African information representative on the 2nd floor, who appears to be someone other customers have issues with as well. I thought maybe he was having a bad day (we all do) but it looks that this has been a complaint before. He had a condescending and dismissive attitude when I asked for assistance looking for a book and remained rude throughout my time shopping there. I work in the service industry too, so let me say a little courtesy and professionalism goes a long way. Don’t have a store that just LOOKS nice. If I decide to visit again, I’ll try my best to steer clear of any sales staff.
2 7 years ago (05-05-2018)

Wonderful decent sized book store and stationary shop with a great selection of sketch books, pens, and leads. Including the hard to find. I wish management would figure out however, another way to place price points on their pens and pencils. They are super hard to get off. Some items are a bit marked up, but nothing outrageous.
4 7 years ago (01-06-2018)

I was interested in buying an autographed copy of a comic book that a creator endorsed at being at this location. When I went to open the resealable bag to look at the comic, an African American male salesperson was dismissive & told me not to open the bags. He then turned swiftly away without even offering to ask if I needed assistance or ask my question. This is not a place you want to go to purchase comic books. I would classify all their comics as ‘reader’ copies since they are organized very half haphazardly and without boards to support the comics. All of the comics suffer from spine damage because of this. Whoever is responsible for the organization of the comics is doing it wrong. Comics are MEANT to be read and perused through. Also management & HR should train their sales staff in basic, courteous human interaction.
1 7 years ago (20-04-2018)

Unique bookstore with lots of neat Japanese books and miscellany. It's laid out pretty well with plenty of comics and books. Don't try coming in 10 minutes before they close--they'll deny you entry to close on time. The cafe upstairs is a nice cultural touch.
4 7 years ago (26-04-2018)

This is a great place to go and visit if you have never been. The store contains a large variety of unique items and books and it is all well organized for you. The aisles are a little bit tight. The staff members are also very helpful and friendly.
5 7 years ago (09-05-2018)