Krispy Kreme

The food was great of course. The service needed a lot of work. The worker seemed to be working by herself and was not happy about it. She let it be known. She shouldn't take it out on her customers. We didn't make out the schedule. We are the ones who pay her salary. She was rude when I couldn't make my mind up. When I did decide she slapped my box of donuts down on the counter.

We drove from Brighton and skipped the Hoover location be they had fresh HOT doughnuts here.

Staff was less than helpful, donuts didn’t even taste like Krispy Kreme donuts. They were gross. It was about 30 minutes before closing so I’ll give it another chance, but I drove across 2 counties to get a donut and was extremely disappointed in every way possible.

Bought 2 dozen glaze donuts Sept 17 at 8:26 a.m. When I arrived home I discovered both dozen were cold had been in refrigerator. They weren’t fresh. My guess is they were made the day before. I could have gone to a store and purchased something fresher.

Great Customer service today! Friendly employees introduced themselves and smiled the entire time. Doughnuts hot and fresh! Location clean inside. I will definitely return to this location.

Awful! Placed an order online 2 and a half hours before closing. Drive the 30 minutes there at night, go to walk in door is locked, go to the drive thru, tell them my order, they said they’re out of doughnuts. They knew there was an online order. They could have called or emailed me to let me know. WORST customer service possible.

Today I purchased dozen original glazed donuts to carry in to work for a meeting. The donuts I received were stale with fresh glaze. This is not the first time this location's experience has been underwhelming. Usually they have slower service and are frequently out of non original glazed donuts, but usually the original glazed are fresh and delicious enough to make up for the poor service. Not Today though. This location needs new management.

The weirdest experience. We placed an online order on a Saturday night. Our pick up time was 7:54. We got there at 8:04 and the place was locked, lights out. The hours listed on google said they were open until 11pm on Saturdays. So we drive up to the drive thru window thinking maybe they were doing drive thru only, but there was clearly no one there. Then this car pulls up next to us and the guy rolls the window down and says, “We’re closed”. My husband asked what time they close and the guy said usually 11, but since it was just him he closed up… Since we ordered online, we had already paid so we asked what to do about that and he said since we paid he has to give us the donuts, so he goes to park his car and goes back into the store. He comes to the drive thru window and asked our name, and then when to go grab our box which had our name and pickup time on it. The donuts were clearly not fresh. The guy was nice, but it was very awkward and we felt bad at first about him having to go back in, but he obviously knew someone was coming since there was an online order. Very strange, and we won’t go back to this store.

Per Google it was less busy than average, my experience was, cars all the way around the building and the dining room closed. Either staffing is hitting or the staff is ill prepared, very nice though. I got here at ~825 leaving at 910, normally would have rolled on but 5 kids wanting doughnuts drove this train today.

We've stopped here a few times to grab donuts via the drive through and it always seems like we are inconveniencing them. The people in the drive through are very unfriendly, it seems like they are always out of everything, and the attention to detail is very lacking.