Lakeshore Sport & Fitness Illinois Center

We wanted to play squash as a tourist visiting Chicago. On the phone they told us it's 10$ for a court and 5$ to rent a racket. Arriving there they charge us another 35$ (per person!!!) as admission phee for a whole day access to the gym. Trying to explain we are not interested in the fitness part... We had to pay the admission anyway. So from 20$ to 80$ for an hour of squash... in a court that isn't super well maintained either. I'm not going there again.
2 7 years ago (28-03-2018)

They will try to take every dime out of you that they can, hoping you won't notice or fight back. So be careful. We were members at this gym, and we loved it. Staff at this awesome facility are wonderful. Peter and Brian were our favorites. The classes are exceptional, with great teachers. The substitute teachers however are pretty terrible, for every class. Overall, for every minute of this gym that we enjoyed, we had to go through hell with the business office, if not more. I wish I'd never joined. I truly feel for everyone who's said horrible things about their business office and customer service. Sharon, Alyssa, and Lurie are some of the most irresponsible and useless people any business has ever had. Everything was great and we loved it until I had a serious injury and had to put my membership on hold for 4 months- I'm talking broken vertabrea and foot. This downward spiral all started when I notified them of my injuries. Being a physician myself, I had organized a nice file full of medical documents and reports that I presented to them on regular basis, starting from my injury date to when I was ready to go back to the gym. Due to miscommunication and lack of documentation on their end, they messed up my medical leave of absence. To cover for their own mistake, they wanted to charge me a substantial fee that I just had to pay without explanation. Going back to the absolute WORST customer service ever, their business office is out of reach, disrespectful, and a complete train-wreck. Other reviews regarding their poor service are no joke. When I say bad, this place's customer service is the worst I have ever had to deal with, in my entire life. For a gym at this price, one expects mediocre customer service if nothing else. Within one week we experienced three unacceptable incidents from them. One of them involved the business office lady, Sharon, yelling at me for her lack of knowledge. She had me crying with real tears. How is it acceptable to pay so much and then go through this? The other one was Laurie from business office calling past business hours, at 6:45 pm, leaving a sensitive voicemail, and then disappearing on vacation for an unmentioned duration of time. I called her back within 8 minutes. 5 days later and she still hasn't returned my call. Thirdly, they gladly lost two active members over a minor dispute, because they weren't willing to admit to their own mistakes. The business office will try to pinch any penny out of you. They tried everything they could to make us pay another month before they cancelled our membership, including lying about billing cycle, and referal fees. Once they realized we weren't going to pay another month's membership, they tried to run my credit card. Luckily they were not authorized to complete this transaction, and I was notified by my bank. They also tried to tell my boyfriend he can't cancel because of late notice. But their business office's voicemail contradicted that as well. Be very careful with this place. They will not let you out of your membership without making you fight a good fight. They are very unethical. The billing office has no dignity. Everyone of my friends who've ever been a member here will tell you that they weren't able to cancel their memberships without kicking and screaming. Please take your hard earned money elsewhere.
1 7 years ago (03-04-2018)

I really just joined for the pool...... and then fell in love with the steam room, the sauna and the hot tubs! I'm impressed at the variety of options to get active. The restaurant is unbelievable... I was not expecting that high caliber of food. Try this place out as my guest.... Really. Contact me and I'll be happy to show you around!
5 7 years ago (04-11-2017)

Been a member for a year and a half. Never had a bad experience. I spend most of my time in the pool, playing squash or taking the occasional spin class. The facilities are vast and never feel crowded. They have an 8 or 9 lane pool and I have never had to wait or share a lane. The pool is clean and they keep the chemicals balanced. I did not join to play squash, but have been lured in. They have a nice setup with attractive courts and league matches. The instructor, Luis, is great. He offers private classes and group sessions for a few players. This place is clean and drama free.
5 8 years ago (13-03-2017)

Great facilities for the price.
5 7 years ago (10-04-2018)