LensCrafters

They have great customer service.
5 8 years ago (30-04-2018)

Got my son contacts . They spelled my address wrong after I said it to them 5 times. They say they were sent back. They were supposed to call and get prescriptions no they didn't. Bad customer service. Way high prices. They want 200 for lenses you can get elsewhere for 30. Plain rip off
1 8 years ago (03-10-2017)

This was, by far, the best experience I have had at an eye appointment ever. The staff was attentive, really knowledgeable, and got us taken care of quickly. We had lots of questions and they answered all of them completely. They were really nice and understanding and extremely professional. I was pretty hesitant to go to a lenscrafters because I thought it would be rundown, the employees would be overworked, and exactly what you'd expect from a glasses place in a mall. Nothing could be further from the truth. It was clean and all the equipment seemed up to date. The employees were friendly. It was more professional than any other optometrists office I've been to. Specifically, Chris, Nathan, and Dr. Guymon helped us.
5 10 years ago (09-11-2015)

I liked it. Everything was fast. Walked out same day with glasses.
4 10 years ago (10-05-2016)

I don't typically complain or write bad reviews, but I am so unimpressed with the Idaho Falls Lens Crafters. Worst customer service I have ever experienced. Tip to the owners, maybe hire a staff that is friendly and helpful, not rude, unhelpful, and unwilling to answer questions. After trying to transfer my prescription and file from the Salt Lake Lens Crafters, I decided to save myself the headache and time and go to an office that actually wants my business. Its a bummer because the SLC Lens Crafters was awesome.
1 11 years ago (21-08-2015)