Walmart Vision & Glasses

I had originally purchased 3 set of glasses and exams in 2016 for myself and 2 of the 3 kids, everything went great then, then in October of year 2017 the warranty was up - no problem, I purchased another set of frames for one of the kids who had broken their frame- no big deal. well, yesterday I go there to get the frame looked at again for falling apart, guess what, They have no history of my last purchase in October, in fact according to them we haven't been in since 2016 - NO RECORDS - of any of the warranty exchanges, no records of purchasing anything. How can a legit business not keep any records of that - when I asked the worker (who was very apologetic) he told me they probably just ran it through as a "in and out" an didn't tie it to the customer, We are all due for exams again in April, and we don't have eye insurance - - guess who wont be getting my money this 2018 year?
1 7 years ago (03-01-2018)

Unfriendly? Really? I never had a bad experience here, only good. Everyone here was friendly and helpful. I have a hard prescription and recently tried another place to see if they could do better, they couldn't. I'll be coming back as this location is convenient.
4 8 years ago (11-01-2017)