Levine & Dickson Hospice House - Huntersville

Starting With Kristen and Stephanie with palliative care and Hospice at University hospital. They tirelessly advocated for Dad with us. Once we entered the house, my dad received all the peace, love, nurturing and warm professionalism from everyone. Some Real standouts and unsung heroes included Nurse Janet, Nurse Lisa, CNA with short blonde hair and endless smile ( sorry I cannot recall her name) & Social worker Danielle. The open kitchen for drinks and snacks as well as the comfy setting next to the fireplace with the outdoors surrounded by rosemary was just...pure serenity in the midst of a time of grief. I'm thankful to all the workers and volunteers for what can't be an easy job but Hospice has twice now helped beautify the dying process for both of my parents and I'm grateful to you for your big big hearts, never doubt you make a difference. By the way, the prayer Shaw is in my arms right now and the time you took to send off my Daddy was so precious. I'm a Hospice advocate for life. Much Love xo
5 8 years ago (07-03-2017)

My uncle's stay here was comfortable and the nurses paid attention the details. The family was able to visit with him and spend quality time before he passed.
5 8 years ago (07-11-2016)

My Sister was here in this Hospice House and it was a blessing, the staff was absolutely wonderful, caring, sincere and they treated my sister with grace and dignity to the very end. They offered a prayer blanket to lay on her and the blanket was given to her children, what a loving memory to have. This was my first dealing with Hospice and in my opinion there is no place better if needed.
5 11 years ago (04-08-2014)

My wife Martha was taken by the police department into the Carolinas Medical Hospital- University against my will. The Carolina's medical hospital then dined the presence of my wife Martha at their hospital on July 17th 2015. From July 17,2015 to Aug 3, 2015 I did not know the whereabouts of my wife Martha. Nobody contacted me. I filed a missing's person report with the Charlotte Mecklenburg Police. Days later a detective contacted me to let me know my wife was okay and he refused to provide her whereabouts. On August 3, 2 detectives and one cop came to my home without notice knocking hard at the door. The lady detective then told me my wife had died and I still did not know where my wife had been. The detectives dictated to me a phone number where the dead corpus of my wife Martha was located. On the same day I contacted that number . I was told I needed to hire a funeral home service to have access to my wife Martha.. I asked the coroner if my wife had a diamond ring on her and he said ,no. I asked him where my wife Martha had been taken from. The gentleman said, The Levine & Dickson Hospice House in Huntersville, N.C. A few days after cremating my passed away wife I decided to visit the Levine & Dickson Hospice House. When I got to the desk a young girl greeted me. I told her who I was and I that I was there to pick up my wife's belongings. The young girl immediately came back with two hand bags tied suspiciously with a piece of plastic and some artificial flowers were included. I decided to inspect my wife Martha belongings because the young girl denied that my wife Martha went in with a diamond ring. I was surprised and very upset to find some gray shorts and some T shirts with urine smell. My wife Martha had lymphedema in one leg and she would always cover up her legs in public. Her diamond ring was not with her belongings. I told the young lady, the diamond ring was not there. I asked for the name of the manager, Jennifer Pursley. I tried contacting her. It was not possible. She wasn't there or she wouldn't come to the phone. I am getting ready to sue the city all by myself. I am unemployed. I have enough money to survive and to fight the case by myself. I was planning not to do anything because no lawyer would take the case. Legal aid in Charlotte is not supposed to sue the city and some of its institutions and thereby there's no one to help you. My wife had incipient Alzeimer's disease and terminal cancer diagnosed on January 2015 by Dr. Garrett from the M.D. Anderson Hospital In Houston. Dr. Garret said she had like one or two years to live. On the morning of Aug 3, 2015 I desperately went to the Social Security office in Charlotte to notify them that I feared that the actions that the Department Of Social Services and the Mecklenburg court had taken upon my wife Martha could precipitate her death. I previously wrote down a report which I handed over to Social Security. The Levine& Dixon will be sued by myself. The charges are : 1) Theft 2) Conspiracy to Kidnapping In the name of the law who claimed Guardianship of Martha by force. 3) Subjecting my wife Martha to stress and suffering by leaving her in solitary confinement from her husband and only close relative she had. 4) Denying Martha the right to communicate with me 5) Denying me personal information of my wife last moments . Thank You, Dr. Alfredo A. Atwater
1 10 years ago (05-10-2015)

We came to the Levine Dickson hospice house to have my father, who has late stage ALS, withdrawn from ventilator support. Our home hospice staff coordinated our transfer. This process created some definite problems with communication and care accommodation. The home staff cannot speak for the house staff. Be sure to get everything clarified by Hospice House staff. Our home staff was great and tried their best to help. When it came time to transition to the hospice house for end of life care and ventilator withdrawal the hospice administration and staff were not equipped to handle a ventilator patient with a trach. They made very few accommodations to help us. Nobody asked to be trained on vent care nor was there any interest. Everyone just complemented us on the care we were providing for my dad (at their facility). We had a meeting before admission to talk about care needs and expectations. The (home care) nurses and social workers were trying to accommodate our requests and timeline, but the doctor and hospice house administration would not commit to anything. The few things they did commit to like having a respiratory therapist present and the wean process were changed. The whole pre-admission meeting was quite strange with little resolution in regard to a plan for our specific requests. They agreed to call us back with a care plan. When we heard back (through our home health nurse), they said they could not admit my dad over a weekend, which was our main request, plus they wanted him to get a PICC line put in at a local hospital prior to admission. My dad has never had a problem getting an IV started and we tried to refuse the PICC line. The staff doctor, who had never seen or met my dad insisted. They basically forced my dad to get a PICC line so they would not have to start an IV on him. They did allow us to check in on Friday with the requirement that we would stay with him. All of the nurses and aide staff at the hospice house are extremely nice and caring. I am unsure of their skill levels but their strengths seem to lie in calming patients and family members, which they did quite effectively. They apparently cannot start an IV if needed but everyone is nice. They had no idea how to toilet my father (who is paralyzed), or transfer him from his wheelchair to the bed. They left a Hoyer lift in the room for us to do it ourselves. I had to go home to get our shower/commode chair which nobody had ever seen before (it reclines for patient stabilization). Everything we showed them from his G-tube, to tracheotomy, to ventilator, to suction machine to pill crusher was like they were seeing it for the first time. I suppose if you are high functioning or need routine care, or just need a clean bed and room to lie in, I could recommend this hospice house. It is exceptionally nice, clean and the staff is very caring. However, if you have a complex medical condition or need any special care to be made comfortable, I would not go here unless you are bringing family members to care for you during your stay. They told us at the pre-admission meeting that they DID HAVE ventilator and ALS experience. Based on the nurses and staff that I met, this was not true. We had to practically force them to administer my dad's meds and feedings. They were going to leave everything to us. There was no doctor present or checking on him until they sedated him to end his life on Monday. A nice facility with a nice staff is not enough. We needed a knowledgeable experienced staff willing to provide necessary care so my father could comfortably pass and his family could feel cared for. We did not get this, we got a self service medically equipped hotel room for the weekend with an extra friendly front desk and housekeeping staff. On a positive note when the doctors arrived Monday morning, medication was administered appropriately and effectively, and my father passed away peacefully Monday morning.
3 10 years ago (17-03-2015)