Lids

I ordered a 2017 World Series Dodgers hat on April 11th 2018 took them about eight days to contact me. When I finally got to the store to pick up my order the hat wasn't even the hat that I ordered it was a used Los Angeles Rams hat that was dirty with sweat all over it and a filthy bill. The customer service here was horrible I'm really unsatisfied with my order. The girl named Lauren did not help at all or did not try to accommodate me. I got a refund but no hat😡
1 8 years ago (19-04-2018)

Came down to buy a specific hat. Hours online stated the store closed at 6pm, upon arrival to store at 5pm they were already closed.
1 8 years ago (27-05-2018)

Does this store location have Snapback Fan Trucker 2014 (grey/white snap back)?
3 8 years ago (17-04-2018)

Sunday September 24th. Terrible customer service. The woman working the store was speaking to someone she knew and used the F word in front of my two children that were with me. Last time I go there!
1 9 years ago (24-09-2017)

Last few times I have came to this place it has been very displeasing. I have yet to see a competent employee... I get it tho its a mall job that requires zero skills or brain power to do. But when the customer service is as bad as there selection in blank hats its really hard to not just shop online or go up and deal with hat club... But besides the fact I thought what the hell i need a new hat and instead of waiting a week on a online order one I will go in and purchase one. There was few others in the store and mall closes 45min to an hour. So going thro the sad selection of hats i finally found one i can live with. Go up to counter to purchase my item and have in embroidered like I had them do all my company hats in the past. 9 letters 1/2 tall takes 15min including set up time.... but today the kid said he wouldnt be able to do it today that it would take too long. Like your kidding me. The machine wasnt even running hats! This is a epidemic of pure lazyness with todays youth and The company Lids has lost my personal and companys business in hat/embroidery.
1 10 years ago (26-02-2017)