Little America's Gift Shop and Lifestyle Boutique

It is a great place if I was writing this review in the 1970's. The only two updated items are the tv and the alarm clock. It is trully a trap during the winter for the santa event they put on. When we arrived to sign in it was chaotic! Kids running all around parents yelling at each other the staff just as confused as the guests. I was really expecting a positive experience from this place. After waiting 30 min to check-in we went to our room. It was an obstacle course just to get to it. Their were hotel staff everywhere carts blocking the hallways a golfcart with trays at the entrance of the door so we had to wait for it to move. The interior of the room was cold the heater was on all night and it never warmed up the place. We ordered room service when we recieved our food it was cold and soggy with no flavor along with the burnt Coffee it made this meal a great one for the books. Very sad people come from all over to visit and we as customers expect to recieve the attention and service we deserve. To the owner look at providing an updated setting invest some money into the place and send your staff to training. I have stayed over the years at mom and pop hotels before that offer amazing rooms and quality service for half the price. I would not mind paying more if what I recieve is better. Owner you are in the business of SERVICE AND THE SERVICE RECIEVED IS DISAPPOINTING. WE PAY FOR YOUR LIVING. IT IS NOT THE OTHER WAY AROUND.....P.S. IF THIS PLACE WAS SO GREAT PEOPLE WOULD LEAVE RAVE REVIEWS EVERY NIGHT. Thank you
1 8 years ago (24-12-2016)