Longchamp Boston

I unfortunately didn’t get the name of the young woman that helped me, but she was incredibly kind and answered all my questions. Definitely will be stopping in again the next time in town. They had a great selection and I found the size and color bag I had been looking for and was having a hard time finding!

I appreciate that the product arrived on date! Image on website vs. product received in mail are the shared pics. Different color. Not same presented quality. Not similar finish of line green on edges.

Great and knowledgeable sales staff that listened and offered nice options based on my preferences. The bags are well designed and made to be both fashionable and functional. A must visit while on Newbury Street in Boston.

Love their products for years as gifts for my friends, my spouse and colleagues. This store is very well stocked and staff are extremely helpful.

I recently moved to the Back Bay Area just a few blocks away. I love Longchamp, and was excited that one of my favorite brands was so close by. When I walked in I was not greeted by anyone. When I asked a question blonde woman, appears to be the manager, she seemed annoyed by my presence. Or that I was even asking her a question. The other staff member was very pleasant, so perhaps I may return. But it is very disheartening to go into a store that you love, and be treated that way. I shop at Longchamp frequently but I’m not sure I will be returning to this store. It is not hard to be kind to people. Everyone should feel welcome but I guess someone didn’t get the memo.

I've always had a good experience in this store! Friendly assistance, and excellent products. The last time I went the woman who helped me noticed my current bag was in rough shape, and let me know about their free repairs. I really appreciated her attention to detail and thoughtfulness!

The staff were very friendly and informative. The place was well kept as well.

The regular woman who stands behind the register tanned skin tone, 5 foot tall, long black curly hair is the most rudest salesperson that I have ever encountered. She does not smile and does not take a second to offer any assistance. She needs to work elsewhere away from customers because she left me with a nasty experience.

I frequently shop on Newbury Street but recently had the pleasure of visiting Longchamp Boston. From the moment I walked in, I was greeted with an authentic welcome from the associate. The space was clean, organized, and inviting. I had the pleasure of chatting with the store manager, Scarlet, who helped me find the perfect bag for my Mother who is planning a trip to Italy next month. I never felt pressured to purchase and actually had a lovely conversation about the history of Longchamp which is fascinating! Needless to say, I had a wonderful experience in the store from start to finish and ended up purchasing the La Voyageuse Crossbody Bag in Black which I know my Mother will love and highly recommend Longchamp to anyone looking for a personalized shopping experience. Bravo!

Arrives in Monday October 14, 2019 at 11am, website indicated shop should have been opened at 10. Several customers waited outside. A woman arrived shortly after 11, let herself in and locked the door behind her. She did not acknowledge anyone waiting to get into the shop. I finally left after 30 minutes and went to Tory Burch . Tried calling the shop telephone number, no answer. The women in Tory Burch were very helpful and I purchased a beautiful bag. By the time I left Longchamp, none of the 4 people waiting had stayed . Poor service