Louis Vuitton Houston Neiman Marcus

Bought a pair of bom dia mules from a store in NY. Tried them on at home and could not fit them. Attempted to return at this store but Cena and Linda claim they’ve been warn and cannot be returned. Linda did not even greet me as she came to inspect the shoes, nor did she even try to be empathetic. I am happy this happened because I was hoping to buy the spring street bag at this store but now I will definitely NOT be returning here ever again. Also, please take a look below for proof. I went to the lv store inside the mall to take a comparison pic of the shoe I was sent right vs off the shelf left. The people there were much nicer and even told me they would have returned the shoe for me.

Linda! Thank you so much for the monogram on my wallet! You excellent service and cheerful attitude added to a positive overall experience; one I come to expect from a luxury brand such as Louis Vuttion! Having had my wallet for sometime now; I never got around to placing those all important initials on my product- Linda made the experience simple and was quick with the turn around time! Thanks again Linda! Cheers,

We came in just to have a look and try on a few items. Dominic was absolutely amazing if you go in ask for Dominic he was so attentive and helpful. I am always nervous when in luxury stores that service wont be as good if you are not buying but he was just so warm and gracious when I do make my purchase I want to make it with Dominic. Thank you for being so kind and truly making my experience memorable.

Safety measures being taken to ensure everyone has a pleasant shopping experience. Line to get in wasn't that long at 1120a. Waited maybe 20min. Chastity was wonderful, even though they didn't have the bag I wanted. I was able to do my return and she did help me out with any other questions I had. Showed my mom some wallets, didn't rush is at all. We'll be back again when things calm down.

My husband and I went in yesterday to buy a purse. Colton was so helpful and personable. He was awesome. He offered us a brown paper bag to conceal our purchase. I would definitely recommend this store to anyone!

My first time dealing with this location and I'm disappointed. My boyfriend purchased a bag I wanted at the moment. When I made it back home in Louisiana, I changed my mind about the bag. The bag was never used and stayed in the original packaging. I tried to return the bag back home, which had no issue, but being it was a Saks instead of Nemian Marcus. I could only do an exchange. So, he drove back to Texas to return the bag for me about 4 days later. This location would not refund him supposedly a stain was inside the bag. The bag is white for reference. I wouldn't be so upset if I indeed used the bag, but i also wouldn't return a used bag. I do know that these bags have to be in sellable condition. How foolish! If my home store didn't see an issue with the bag than why would your location have an issue. I should've just did business with my home location. It's almost as if they made it appear we were lying, which is quite embarrassing. I'm just in awe that the purse literally stayed in bag the entire time. If the spot was there, it was there when it was purchased. Now I know in the future to throughly inspect any purses I get, which I didn't nor the rep did. Not that it would help being they try to find something to not to the return. I have also filed an complaint with LV. ..... I should've just looked at the reviews prior where other customer stated theh had an issue with returning as well. I will update when LV headquarters respond to my complaint as well.

Bought my girlfriend a Purse here and was able to return it within 14 days for a different, bigger purse that she wanted. Had no issues and they were very helpful with me.

Always wonderful service! They are so kind, attentive, and helpful!! Never disappointed with the quality of service and care and if they don’t have it they will help you get it. I would give more than 5 stars if I could!

I would love to give them 0 star. When you buy stuff from them. They are so sweet, but if you want to return. They never give the customer exchange.

I would just like to say how helpful and pleasant Colton was to work with. I attempted contacting Saks for several hours to order my handbag, but apparently no one wanted a sale. I couldn't get one person on the phone at any of the Saks locations. I reached out to this particular Louis Vuitton store in Neiman Marcus, and was blown away by the amazing customer service. An advisor answered on the first ring, and Colton had the sale finalized within 5 minutes. I'm so happy I didn't waste any more time or money at Saks, and someone truly deserving got the sale!