Luis Valls MD

I have been a patient of Dr. Valls for almost 20yrs. I'm not one to put up with anyone less than competent, let alone someone who I rely on to make sure my health and well being is at its highest level. His staff has bent over backwards if I needed to get in sooner than the scheduling office could accommodate me. His head/lead nurse, Callie has always been available to me if I needed immediate access to the doctor. I would not hesitate to recommend Dr. Valls and I can assure anyone if he or his staff were less than professional, knowledgeable and respectful than I would expect, I wouldn't have hung around the last 20yrs. I congratulate him on his coming retirement and wish him all the best!!!

I have been a patient of Dr. Valls about 16 years. I have found him to be very caring, competent and interested in whatever the issue is that brings me to see him. His nurses have always been very caring and professional. I am grateful that Broadway Medical Clinic has such a highly skilled medical staff on their team.

I had to change doctors due to scheduling conflicts with my previous physician and thought I would try Broadway medical clinic due to its location. I ended up getting an appointment with Dr. Luis Valls. He seemed intelligent and thorough but aloof during his exam. He addressed my questions in a polite but curt manner and we settled on a treatment/ monitoring plan that seemed reasonable. I can overlook a cold bedside manner if the quality of care is excellent, this is not the case here. It came time to have my lab work rechecked, which I was told I could do without an appointment. I was escorted back to the lab area. When discussing the tests that were pending, the lab tech told me what was being submitted, It turned out the labs had been ordered incorrectly. The lab technicians told me that I must be mistaken. I assured them I knew which tests had been discussed. After much confusion and discussion of which tests I needed in full view and earshot of the general public, the orders were resubmitted by Dr Valls...incorrectly....again. It got sorted out over about 45 minutes. Later, when I pointed out that the wrong labs had been ordered and that the discussion of which labs were needed should not have been conducted in full view of the general public I was told that the solution would be to only draw my labs in a private room in the future as if I was the problem...not the sloppy ordering and HIPPA violations. I want to emphasize that this debacle was not the fault of the lab technicians. Fast forward 1 week and I am anxiously awaiting test results that I was told should be ready. I call because I have not received them. I was told they were "in the mail". I then went to the "patient portal" to see the results...they were not there. I then called and was transferred to technical support who told me they do not routinely upload test results into the test results section of the patient portal. I asked that they do so and it was done over the next 24 hours. The clinic as a whole is in dire need of a remodel. There are dirty blinds from 1980 in the exam room and a cheap plastic space heater in lieu of actual climate control. I wouldn't mind if the decor was the only thing from 1980, but the tech savvy is from that era as well. Even though there is a "Patient Portal" that "offers" the ability to see your test results and email questions to your doctor, neither of those features are actually available. When questioned about this I was told they may come online in the next several months. I would not recommend this clinic or Dr. Valls to anyone with expectations of compassionate, efficient, or thorough care. If you are looking for an efficient, clean, modern office that has technical capabilities that have been around for almost a decade you need to look elsewhere.

STAY FAR AWAY from this so called doctor. He is blunt, very rude. If you see him often, he ridicules you. It's like pulling teeth just to get him to tell you what he thinks is wrong with you. He told me I didn't need to take my heart pills and I was wasting money having a cardiologist. ..though I am over 50% blocked and have high blood pressure . He told me to do whatever I wanted, then just waliked out on me. I recently went to a replacement doctor when he was off. Back and neck pain. The other doctor told me he saw degenerative arthritis and suspects a pinched nerve causing all my pain. Next eeek, I saw a vValls for continual knee pain. I mentioned my visit with the other doctor about my back and neck and Valls said " we're going to concentrate on your knee, I'm not going to discuss your back and neck" . I then asked him for a referral to a specialist, he refused, said "no one can fix your back". " there's no magic cure", I mentioned the other doctor said pinched nerve and Valls said " you don't have a pinched nerve". He refused to even talk about my back. This man thinks he knows everything, more than a specialist. He gets mad when you even mention specialist. He always tried to intimidate me in the room, made me afraid to ask questions. I would leave his office feeling run over by him, not glad I put myself in that position. He made me upset with how he talked to me and I would go home and holler at my wife. In my opinion, he's in the wrong job. He is about to retire, THANK GOD! He won't be abusing anyone else...

I've been a patient of Dr. Valls for about 10 years, and I'm a fan. Always first class treatment--thorough, careful, and efficient. Every time I see him, and after we discuss whatever brought me in, and the session is finishing up, he sits in his little chair, leans back--as though he's got all day just for me--and says, "Anything else?" And then he just sits there in a posture that suggests he's in no hurry, and gives me a chance to run things through my mind to see if there's anything else. And when all my concerns have been addressed, he bids a gracious good-bye, and he's out the door, leaving me to get dressed and out the door myself. And on my way out, I see him all business again, talking into his little dictaphone about me I presume, and getting ready for the next patient. It's always a pleasure to come into the clinic and place myself in the hands of a competent doctor.

Dr. Valls has been my physician for many years. I never feel rushed and he is kind and very thorough. I would highly recommend him and all at t by e Broadway Medical Clinic!

Cares about his patients, keeps up on latest medical changes, listens, and works efficiently within the confines of today's medical and insurance requirements.

HORRIBLE doctor, disrespectful awful MEAN staff, AND completely disfunctional group. I am so apalled i am actually going to file with a formal complaint platform.