M&M Pest Control

It is so nice to have providers you trust and can rely on, especially when it comes to pests! We had never had any sort of a problem in our (small, only 5 apartments) building but, unfortunately, some German cockroaches moved in, presumably on a cardboard box (I hear they love the glue). Before we knew it, there was a colony living under our wine fridge. I understand it can take time to wipe them all out. After the first visit, some moved under our standard fridge (likely eggs hatched). I was thrilled when the second visit put an end to everything. We have seen zero activity since then but continue to have check-ups during warm months to ensure we never have a problem again. I have also arranged for them to visit the rest of my building (neighbors and cellar). Communication with M&M is simple. They are very responsive to email. I have nothing but good things to say about everyone I've emailed with, talked with and met. I've had several visits, met four different providers and would gladly meet them all again. They are also surprisingly punctual. I'm used to 2-hour and 4-hour windows for arrival times that rarely happen on time but M&M gives a 1-hour window and they have been right on time or early every time.
5 7 years ago (24-05-2018)

I haven't used them for their physical services but they were great in helping me identify an insect based on a picture I sent. I found a dead insect on my floor. Was concerned it was a termite. I send them a picture and they responded within the day telling me it was a spider. What a great resource to have at your disposal when trying to identify a bug/insect instead of worrying about what it is!
5 7 years ago (18-05-2018)

Timothy helped me to the best of his knowledge with my not so great picture! He responded very quickly to every email. I wish I were in the same vicinity as he so he could treat my problem personally.
4 7 years ago (28-04-2018)

Emailed about a pest identification and got a response within 2 hours! Very detailed and helpful at no cost. Thanks so much.
5 7 years ago (07-04-2018)

I could not have asked for a better team to work with throughout my saga with bedbugs. On Saturday evening, I sighted a bedbug. On Sunday morning, I called M&M and unleashed all of my neurosis to Tim. I told him about the crumbling reality of my life since seeing a bedbug, and I detailed how I've been throwing away and cleaning every household item. His voice calm and rational, his approach was reassuring and sensitive to my needs. He listened to the sounds of my anxiety, and he told me that it would be ok. At that time, nothing soothed me more than his professional suggestion. Although he was booked that morning, he made it work. The team called me 10 minutes because arriving and showed up at 11am. The inspection was thorough and professional. The guy answered all of my questions and made me feel a lot less hysterical at the end of the appointment. After the inspection, Tim sent me a detailed report with photos and description of the problem. I called him to discuss next steps. His patience and expertise in this field was evident in our conversations. This is the best customer service I have ever experienced. Thank you for being awesome.
5 8 years ago (16-11-2017)