Massage Envy - Cambridge Memorial Drive

I was very stressed out, I have depression and signed up to get some relief. The man who massaged me asked me if I would get in an upward dog pose which would expose my chest. I felt very uncomfortable and I declined. Also, I was supposed to get a full body massage, but he only worked on my back the whole time. I called and left a message with the front desk to speak to a manager, but never got a call back. I haven't felt comfortable to go back there since, although I feel I deserve some sort of reimbercement. The two stars are mainly for the really kind sweet girl with short colorful hair at the front desk who I originally signed up for my membership with.
2 7 years ago (23-01-2018)

Who doesn't like a good massage now and again¿?
5 7 years ago (13-05-2018)

I have had several Therapists at this location that I enjoy. I am very happy with the quality of the therapists and the location. I am very happy to be a massage envy member.
5 7 years ago (04-08-2017)

After reading several of the reviews here, I was skeptical about trying this place. We had a couples massage booked and there were several things that was great and a few minor things that I believe can be better worked out. When we first arrived, we were nicely greeted by a gentleman. He gave us our paper work to complete, asked us about our area of focus which was nice. He also asked in advance if we needed to use the restrooms before we got started which was a good idea. One of my smaller complaints about the couples massage room specifically was that the massage beds are so far apart from one another. You literally have to scream to hear the other one when having your face down (one star deduction). The room was also very cold. A chilly breeze was coming from the top which wasn't great even though the beds were warm. MY BIGGEST COMPLAINT: the one hour massage is not actually one hour but rather a 45 minute massage (for us at least). When my partner asked her MT, we were told that's 10 minutes is assigned to actually getting changed (5 min before and 5 min after), so what about the rest? This is pretty unacceptable . It will not take anyone that long to simply undress and get under a sheet. Also, our MT were a few minutes late to start and a few minutes early to end according to that tiny digital clock in the corner. (One star deduction) As for the massage it's self, (side note: I am physician so I am very familiar of the anatomical landmarks on the body), I have to say that my MT was on target with exactly what I needed to be done. I'm not sure, maybe because she knew that I knew every specific muscle I was asking for, it made her pay closer attention. She did an amazing job. I was more than satisfied with her work. Once we were done, we were nicely greeted again outside and given a glass of water followed by our "problems noted" or general diagnoses of what they thought was wrong. Well as a physician I am very aware of specific issues I have. After all I have been treated by my fellow colleagues. To be told the things I was told seemed more like over exaggerated to make you think you have those problems and you need to come back. At the end, we were once again greeted by the front desk and I was getting ready to battle the "NO THANK YOU I DO NOT WANT A MEMBERSHIP" but thankfully we were only given a pamphlet about membership information which I thought was so much better than all the reviews I had read about pressuring customers into signing up. I also was happy to leave a gratuity separately for both me and my partners MT without feeling pressured to do so. I would certainly be happy to come back as a regular but I would be willing to do that if my one hour massage is one hour and not 45 minutes.
3 8 years ago (07-02-2017)

Do not sign up they mess up your appointment to charge you falsely
1 7 years ago (16-12-2017)