Massage Envy - Norwell

I have been here a total of 5 or 6 times. The first few were great but I went back today and most certainly will not be returning. Not only did they raise their prices approximately $20 since I had been there 6 months ago but my massage therapist took me ten minutes late and then ended the massage 5 minutes early making my "60 minute" massage a whopping 45 minutes long. It was not very thorough or what I had asked for. Which I suppose the therapist wouldn't have known since she hardly asked me any questions prior to the session. I was acutely aware of the fact she was running late and hoping to catch up at my expense. Also I have never had a massage therapist completely disappear after the session leaving you to find your own way out. The price hike and the lack of service will guarantee I will not be returning.
2 8 years ago (08-04-2017)

Staff is very friendly. I got the massage from mackenzie and Jen, they are best, I had massage from deniell in previous visit, he was great too. overall great experience, I would definitely go back there.
5 9 years ago (01-07-2016)

Make sure if you get a gift certificate that you check it's valid before your massage! I got a GC from a friend. Long story short, the Norwell site didn't accept my GC after my massage and treated me like a 2nd class citizen. I went online and complained. Many kudos to Leah Gray, the Regional Manager! She responded within 48 hours (and a Sunday) and I had my refund within 4 business days! National office also responded on FB within 3 days. Thank you Leah!
4 10 years ago (10-10-2014)

please send inf.
2 12 years ago (14-05-2013)