Massanutten Vacations Llc

This was mostly a great experience. The house was fantastic, updated, and clean with great outdoor deck. The office wasn't open when we checked in, but they had a lockbox with keys for that purpose. The only knock I have is that I lost $45 for some plastic being in the garbage disposal. We were pretty meticulous in our cleanup, but I suppose something could have fallen in there and gotten stuck on the blades.
4 7 years ago (26-03-2018)

We found Massanutten Vacation by chance searching the internet. It was a very last minute getaway for New Year's holiday. The ladies in the office were both super professional and helpful. They had limited inventory but were able to book us in the perfect house for our family. The house was as advertised and very clean. The office was closed during a portion of our stay but they do have a maintenance department for emergencies. We were very happy and will return!
5 9 years ago (10-01-2017)

We had a great Christmas getaway in a Massanutten vacation house. Enjoyed the fireplace, pool table, hot tub and views. The kids learned to ski! We've already made plans to come back next Christmas.
5 9 years ago (10-01-2017)

We stayed in Grey Rocks Lodge. They weren't kidding when they said top of the hill and great views! Be prepared for a very steep climb to the house and parking your car on a steep hill. A bit psychologically intimidating to some in our party, and tough for our elderly parents to get in and out. While a nice layout with room for our whole party, we had problems from the start. The air conditioning was broken upon our arrival. Management / Maintenance quickly notified, but it was not repaired and took much of our vacation time dealing with the issue instead of relaxing. And we were HOT! While the management attempted to have someone come repair it, the service folks ended up arriving at midnight when the entire house was asleep! We didn’t feel comfortable letting them in at that hour, and asked them to come back in the morning, which they did not. From that point on, we were told that we had sent the repair folks away and that it was our problem that it didn't get fixed. The management never owned up to the fact that the house wasn't ready for our arrival per the contract, and refused to give us any consideration on the rental price. This place could be really nice with a little more routine maintenance and cleaning. For example, many surfaces were sticky, a few of the entertainment systems did not work, some shower doors didn’t close which caused water to leak on the floor (a problem for the elderly parents), some blinds were broken, and bathroom exhaust fans didn’t work. Many of these issues could be easily overlooked, but the real issue for us was a non-customer oriented management company when we had a problem. They were great when we were booking the property and checking in, as well as following up after our stay with the damage deposit. Massanutten overall was very relaxing and had activities for the whole family to enjoy.
2 9 years ago (09-09-2016)

Awesome people!
5 7 years ago (05-04-2018)