Mattress Warehouse of Cary

I had inherited a mattress which was definitely not the right fit for me. I came in and explained the pain I was experiencing to Kay. She helped me do the bed match to find a great mattress! She gave me a great price and was very patient with me. I could clearly tell she was invested in making sure I was happy and taken care of. I experienced an issue with the mattress when it was delivered, it seems a forklift was used to transport it and broke part of a pallet, leaving a piece of wood in the side of my mattress. The replacement was easy. When I went in experiencing sagging in the mattress, Rory and Kay made sure to talk me through my mattress options under the warranty. (make sure you keep your receipt!! scan it or take a picture or stick it between the mattress and the box spring as Kay suggests) They expressed their concern and again helped me with getting the best mattress for me. I ended up getting the same mattress due to how easy the warranty process is. Cannot say enough great things about this store, thank you Kay and Rory! P.S. Mentioned the faulty mattress to show how easy the replacement process is, Kay and Rory assured me that warranty claims rarely happen with the mattress I bought, but it seems I got a lemon. You should be fine :)
5 8 years ago (21-05-2018)

Kay and Crystal did a wonderful job. We got a great price and amazing customer service. They went above and beyond to take care of us.
5 9 years ago (11-12-2017)

Brick and mortar stores are over. It is snowing on Mt fuji
1 8 years ago (05-06-2018)

I am very grateful to the people at Mattress Warehouse for helping me get my first bed. After using the technology to help me figure out what bed would suit me best, they worked with me on a price for a hybrid Serta mattress since my budget was a little bit on the lower side. As someone who has chronic pain and other disabilities, I was grateful that they let me test out the mattress I wanted for as long as I needed and considered my limitations. The return policy is really the only downside, but I don't see myself having to return this mattress since I did the bed analysis test. Huge shout out to Kay for letting me nap in the store!
5 9 years ago (12-06-2017)

Shout out to Mike! Wow. He was super helpful and knowledgeable. And patient 😬 I had a million questions! Highly recommend this store.
5 9 years ago (30-06-2017)