Medical House

My husband and I will be visiting our daughter in Virginia for Christmas. We both need lift chairs for medical reasons so I Googled and found this wonderfully awesome medical store, The Medical House. What nice, courteous and informative people! Wonderful to work with; the prices are very reasonable. I give them a 5 star review and plan on using them in the future. Dimitri was professional, knowledgable and friendly. I may be a "senior citizen" but I work for Medical Supply Depot in South Florida and these people are the best (besides us lol) and I highly recommend them. Thanks so much again for all your help and happy holidays to all!
5 9 years ago (21-11-2017)

UPDATE @ 9/27/17: After posting our dissatisfaction below, we received calls with status. Especially helpful was talking to Souhail as he was extremely pleasant to talk to and listened to our frustrations. I upgraded from 1 star to 3 stars only because I had to post our dissatisfaction with initial horrible customer service to get their attention. 9/8/17: With our doctor's recommendation and reading the customer reviews on here, we decided to visit so we can order a wheelchair. We have not been contacted, even after multiple phone messages where I was told Kelly will call back. Even when we visited, I didn't get the feeling that we were treated with respect, as the person on the phone, even with me standing there, had me waiting over 15 minutes. And when another customer came in, that's when he decided to call someone to help me out since he was still on the phone with another customer. I got that he's with another customer, but really! He couldn't call someone right away to help us out! So I totally disagree with the reviews here about having that "great" customer service, because we certainly are not getting it.
3 9 years ago (27-09-2017)

Excellent customer service. Ordered, rented and eventually bought a lift chair for my mom. The staff was courteous and helpful through the entire process. I will recommend the Medical House to anyone needing medical equipment.
5 9 years ago (02-10-2017)

In this industry, customer service is very important. This company takes the experience it provides for customers personally. I truly respect and appreciate the responsibility this company takes in providing this sort of premium service.
5 9 years ago (29-05-2017)

My 92 year old grandfather before he died wanted to see Washington DC, we weren't thinking of him being 92 he walks fine but there's a lot more walking in DC. The medical house was able to provide him with a great wheelchair and the staff was so incredibly nice, you can tell it's ran by a family. The young man at the counter went out of his way knowing we were from out of town and worked after hours to help us. He treated my grandfather with the upmost respect. My grandfather had a magnificent time, he would not have been able to enjoy an eighth of every place we saw without the medical house, they saved our vacation and let my grandfather check a big item off his bucket list!!!
5 10 years ago (04-10-2016)