Metropolitan Medical Laboratory, PLC

I got a letter a month after they sent a bill. I didn't get or it got misplaced. Anyways they letter was threatening to send me to collections for 20.00 I asked them why they just didn't call me. They said they don't have time. They were very snotty about it.
1 7 years ago (20-05-2018)

Lazy and unfriendly staff. I was not given a card or number to be notified of results. My doctor’s office has a call que for incoming calls and Metrolab did not want to wait for their call to be connected with nurse. When I called for my results after 2 hours of it being drawn they said it hasn’t even been an hour since it was done. When I told them it was a couple hours they then said that they did in fact have the results but could not reach the doctor. I had to drive back to the lab to get the results because the doctors office had already closed. I asked for my results and they proceeded to tell me that my results were not in and would have to wait to hear from my doctor. I then told them at the desk that I had already spoken with someone from the lab over the phone that had told me the results were already in. Metrolab is : 1. Unorganized 2. Dishonest 3. Rude 4. LAZY If I could rate it any lower, it wouldn’t even get a 1/8 Star. After hearing from friends and relatives who have not only had labwork done but also worked for Metrolab sharing their poor experiences, I would have to agree.
1 7 years ago (06-02-2018)

Quick and convenient place to go for tests. Sometimes there's a bit of a wait (10-15min) if you arrive during their busy times, but they are organized and the staff is friendly and professional.
4 8 years ago (01-02-2017)

Had to do a urine screening on our newborn daughter. The sample was supposed to be sent to Mayo and they sent the first sample to the wrong lab so we were asked to repeat the test. After a few phone calls I was assured the second sample would be sent to Mayo. Two days later they called us back to inform us that they did not get the urine frozen in time and would need a third sample. So my wife and I have spent another night trying to collect urine from a 3 week old. The mistakes they have made are unacceptable. Collecting urine from a newborn is trying on both the parents and baby. The larger issue is that these mistakes have delayed us getting results and taking action if there is a problem with our baby girl. Hoping and praying they won't screw this up once again!
1 12 years ago (08-01-2014)

Happy
5 8 years ago (08-09-2017)