Microsoft Store - Lakeside Shopping Center

The staff here are both super nice and informative. They are not just interested in the hard sell but in getting you what you need to make your business succeed. It was a relief not to feel like I was walking into a car dealership.
4 7 years ago (20-05-2018)

Extremely helpful!!! I bought an Xbox One at Best Buy recently, as well as a best buy brand rechargeable battery pack. The battery pack wound up being defective and it ruined my controller. Best Buy would not own up to this and told me that it wasn't their problem that their product broke my controller since I had not purchased a warranty with them for the controller. I get it, that is a thing, and I could understand that if I was using my controller incorrectly and just wanted a free replacement, then Best Buy would be correct, but it was their product that ruined my controller, so I was a bit upset that they refused to empathize with my situation. All they told me was that I might be able to send it to the manufacturer for assistance. Not wanting to wait that long, I took a trip to the Microsoft Store in Metairie (I live a considerable distance away but this was the closest location) to see if they might be able to point me in the right direction. They were so nice and understanding!!! They replaced my controller and helped me get the right replacement battery. I was in and out within 5 minutes. I couldn't be happier with their knowledgeable and courteous service!!! Thank you so much!!!
5 7 years ago (22-03-2018)

A standard Microsoft store. I was able to see all the cool stuff Microsoft has on the market.
4 7 years ago (28-04-2018)

I absolutely love the Microsoft store!! Everyone is super helpful, nice and fun!!!
5 7 years ago (30-05-2018)

I made a same day appointment at 12:15 PM for a 2:45 meeting got to the mall the store was closed. Called Micro soft customer service to ask why I was able to make a appointment when the store was closed and the customer service person hung up on me. Sad
1 7 years ago (18-01-2018)