Midwest Sheet Metal Co

Love Midwest Sheet metal. They help our business with all our metal needs. Jim is the sweetest!!!!
5 7 years ago (21-11-2017)

Very bad customer service. I asked them to do something the first time and went to go pick up the finished product. On arrival the fat guy asked how i wanted to pay for the product. I asked him if i could at least see the finished product before buying it. He huffed and puffed since he is very overweight and opened the door to the back of the office and pointed at the finished product. I then asked him if i could get hands on the product before I bought it and he said "sure go look at it". I found that the work I had asked to be done was not done correctly so i called him over from 50ft away. he was winded from the 50ft walk and on his arrival I questioned why the work I asked to be done wasn't done. He began to make excuses stating that I didn't explain it correctly to him. I explained to him that the metal edges were not completely folded over like I had requested and instead they were folded at a 90 degree angle. He then again blamed me and said it was going to cost me more money to get the metal folded over flat at a 180 degree angle. I told him if he would have done it right the first time there would be no problem with the finished product. Usually a company will have excellent customer service and not try to sell you a product that they messed up and try to fix the situation for the customer. Not this company. If I hadn't of asked to see the finished product before hand, I would have been screwed. What kind of company tries to sell you a product and doesn't even want you to look at it before purchasing it. I bet money if the obese guy who works in the front office somehow didn't work there anymore, there business sales would go up and the customer service satisfaction would be much better. We'll just have to see about the fat man who is a master at blame shifting the problem onto the customer.
1 8 years ago (10-04-2017)

They can't do math to save their lives. 5x3 is 27...
1 7 years ago (22-09-2017)

Very rude. Cursing at customer over the phone, clearly doesn't need any more business.
1 8 years ago (24-03-2017)

Great place if your looking for having any kind of metal work done
5 9 years ago (28-05-2016)