Millenia Nails And Spa Inc.

The shop is beautiful, however the service isn’t so great. The guy in the front needs to learn customer service. You greet customers before anything! I got a pedicure and honestly I could have done it better myself. Take your time with your customers don’t rush just because there’s other people coming in.
1 7 years ago (20-04-2018)

Beyond disappointed. My daughter wanted her nails done for her Birthday, she researched designs for months and had her heart set on it. We happily walk into Millenia, tell the woman at the counter what we want and sign in. A woman comes up to take us to our chair and starts laughing at us with her hands up shaking her head no. Then proceeds to laugh with the other nail techs and an older woman steps forward to seat us. Meanwhile, the cluster of nail techs are still laughing and talking together in another language as we awkwardly take our seats. I grit my teeth and try to make pleasantries knowing how much this means to my daughter. Hardly a word is spoken between us for an hour straight while they talk amoungst each other and then answer the phone in perfect English. I look around and other customers are sitting in awkward silence, getting mocked for not knowing where the sink is or are coldly getting corralled to their seats. Not a smile on anyone's face.. What happened to feeling pampered at spas or salons? I would've settled for some professional decency. On quality, it isn't there. The nail tech didn't want to go up a size on one of the nails so she buzzed off part of her nail to make it fit, it still didn't. She started with acrylic fake nails as a base instead of nail sheets, gobbed the acrylic paste on super thick and didn't listen to what she wanted for a design. 3 days later and my daughter's dream nails were still hurting her so we tried soaking them in acetone at home. The layers were on so thick that they wouldn't budge, so we went back to ask to have them removed. You guessed it, more attitude and crappy service plus a $10 fee for removal. Now her nails look horribly maimed & need to grow out before they'll even look normal. In short, this was a horrible experience that we'll be hesitant to repeat even in a different place. We'll be warning everyone we know and anyone else who asks about her botched nail job. If I could give less than 1 star rating, I would.
1 7 years ago (06-06-2018)

I love the location there's plenty of free parking. The salon is beautiful, clean, calm and relaxing. I have very flat thin nails, and Cindy does such an amazing job making them look thicker and curved, always just the way i like it. I HIGHLY recommend this nail salon! (Plus they have free chocolate)
5 8 years ago (08-02-2018)

I had been having great experiences when they first opened. Beautiful salon, friendly people. As time went on my nails (with schellac kept chipping) no problem they would fix it. The owner Cindy recommended I get the dip because it won't chip and if it does to please come back and they will fix it. I have been in school and not even working and they have been chipping on a regular basis with the dip that costs 10$ more than schellac. One time I went to their location in south Portland because I was in the area and showed the nail tech a photo of what I was looking to get. Not only was it completely different, they were so thick it looked like I had press on nails from the 90's so the next day I called and asked Cindy if she could fix them for me. She tells me I need an entire new fill. Um, ok if that's what she recommends I'll take it. I initially had asked for them to only thin them out and re coated with the shiny top coat (could have been a 10-15 minute fix). She tells me to pick out a new color. Long story shorter she gives me a "discount" so in a matter of 16 hours, I spent 80$ for the first girl to mess up my nails so badly that I couldn't even live with them but she charged me to have them completely re done less than 24 hours later...so I spent 80$ In less than 24 hours because her initial nail tech did a horrible job on my nails. That is the absolute last time I will ever be a customer there. Too bad because I loved that place and all the employees at the Portland store but when I came in to get them fixed I sensed the attitude from the owners and felt like they thought I was trying to take advantage of them. I always recommended them to everyone I know too, I took pictures of the press on look they charged me 45+ tip and will show and tell all of my friends what happened to me. Very disappointed.
1 7 years ago (06-03-2018)

The one on forest Ave is so nice and clean. The one by the mall the lady that did my nails was rude. She literally was like don't touch your phone. My friend was behind me and I turned a little to talk to her and she was like don't move I'll cut you. The other workers seemed nice. My friend didn't like the random design they put on her nail.
3 8 years ago (17-09-2017)