Monro Muffler Brake & Service

The worst mechanic shop in all of weirton. Bunch of backyard mechanics. If you have any sense at all go to any of their competitors 49.99 for a obd scan autozone does it for free 331 brake job per axle?!?! Get outta here with that I just got performance rotors and pads all around from autozone for 333.83. Messed up my bearing 3 times so i just bought my own shop press when i was younger. Thought maybe they can handle a simple inspection nope failed it over rotors being .028 out 66k on the car i brought in. Just crooks go somewhere else if you can't fix your own car.
1 7 years ago (27-05-2018)

I have never felt the need to leave reviews for anything but today is an exception. I just have to say these guys go above and beyond. Even when the boss isn’t around watching! As I entered the establishment I noticed them all hard at work and worried they wouldn’t have time to attend to my car. (My serpentine belt broke off in the parking lot a few doors down). It was 6:45 and the door said closing time is 7. I expected to wait a while because they were busy at work or to be ignored because of closing. Nope within seconds a nice guy, Marian better know as Jr, ran out to see what I needed. RAN. This guy didn’t waste time. He said he would get things taken care of, gave me an accurate wait time and did so with a smile. Hands down best customer service I’ve ever had. Not only did Jr and the other worker fix my belt in a timely manner I watched as they attended others. Jr ran to the phone every time it rang, greeted customers with a smile even though he was busy. He answered all of their (sometimes ridiculous) questions with thorough explanations and in a pleasant manner. There was another customer that would not stop bugging him. Literally every two minute they walked though their door which had a sign posted not to! He didn’t get mad he just asked what she needed with sincerity that is hard to come by. Being in customer service myself, I knew this guy had commendable patience. Very impressive. Also, jr and his other worker alerted me to a problem I didn’t know I had. And advised me to talk to the head mechanic when he gets back to get more clear picture of what is going on with my car. And when cashing out I was so grateful they didn’t charge me a crazy amount, jr even made a note on my receipt that the mechanic that did my oil change at Walmart spilled oil all over my engine bay which caused the belt to snap. Not wear and tear and not my fault. I can now file an insurance claim to amend this situation financially. These guys stayed open an HOUR later for me, no anger or resentment. They were genuine and truly helpful people. I can’t thank them enough for their time, patience and exception service. I will be returning her for my future car service needs. Manager/boss please say thank you to these guys. They’re keeping your customers happy and deserve commendation.
5 7 years ago (09-04-2018)

Rick is outstanding. I watched him go above and beyond for a customer that was having trouble. I would send everyone I know to the Weirton Monro because of how professional Rick and his crew are. If you wanted treated right go see Rick as for Alexander from what I heard he would show up whenever so no surprise he was let go. He even handed me a flyer for his shop I threw that away. He was shady, rude, and bragged about hisself. Don’t trust bad reviews until you see for yourself
5 7 years ago (13-03-2018)

I have been bringing my vehicles to Monro in Weirton since 2002. They have always been professional, fair, and had my repairs done in a timely manner. The staff has always taken the time to talk to me and explain the repairs I was having done and if they found things that needed fix during my annual tune-up and inspection, they would be honest about what is important and what could wait. Management has always been kind and fair to me throughout the years, and I hate seeing good managers leave. I tell everyone I meet to go here because I have always been happy with their service. In fact, the service I receive here in Weirton caused me to visit a different Monro in the country when I was out of town and having car troubles.
5 7 years ago (08-02-2018)

The careless employee left their tools in my engine bay and they could've caused serious damage to my vehicle and maybe me. I went back to them they didn't bother to give me a discount and I hardly got an apology from them. I would stay away from this place unless you want to file a lawsuit.
1 7 years ago (27-05-2018)