Monro Muffler Brake & Service

I will give a high rating this time. I've been taking various vehicles from my family here for years now. Initially service had been great, then in the last year or so, things seemed to be sliding. At one appointment, I had waited 2.5 hours for a simple oil change/tire rotation I said I would wait for, not drop off. They weren't finished with it until after their stated closing time, and couldn't manage to rotate the tires because the last time I had the vehicle there, they forgot to replace the key for the locking lug nuts (which is now lost permanently) from the last rotation. I figured I would give them a final chance before finding a new place to take my vehicles, since I had been going there for years. I was told management is getting rearranged right now and it seems promising, because even with only one person in the shop, I had an oil change and tire rotation completed within an hour. The new manager was easy to talk to, and seemed to communicate well with his workers. If things continue on this trend, I will definitely remain a loyal customer.
5 8 years ago (22-03-2018)

Would highly recommend. Staff was exceptionally professional, courteous and prompt. Aaron took the time to go over my concerns with me; he provided me with effective and efficient solutions for my maintenance needs. Clean, tidy and comfortable waiting conditions complete with free WiFi. On top of that they had me in and out in no time! Will be returning for future needs and recommending to my friends. Appreciate all that the team did!
5 8 years ago (10-05-2018)

I had a great experience here! They were able to get me in very quickly. My brakes were in really bad shape and they gave me a very fair deal. Everyone I encountered was friendly and responsive. I will definitely be going back and would recommend!
5 8 years ago (31-05-2018)

This place used to be pretty good when Bob was running it. He is gone and now the place is questionable at best. I have used them the last two times as I wanted to give them a second chance. Both times it was the same deal- the manager hangs out at the desk and one employee tackles a garage full of 4 cars. The "manager" is not exactly personable and really puts of the vibe that he doesn't want to be there and looks annoyed when customers come in. Seemed surprised when I showed up for my appointment and had to explain what needed to be done etc like they didn't even put me down when I scheduled my appointment. Took 4.5 hours to put on 4 tires mainly because my car sat in the lot untouched for several hours. What is the point of making an appointment for a specific time if they can't even come close to working on it for hours? You might as well drop it off the night before. Professionalism and customer service here is non existent. I won't be going back, I have had much better experiences at other tire shops in town.
1 9 years ago (07-12-2017)

Aaron and Jason are phenomenal. They did an outstanding job and helping myself and my family get back on the road. The customer service they provided us was absolutely outstanding!
5 8 years ago (31-03-2018)