MyEyeDr.

The eye doctor here made me get a cheap brand of contacts that don't support astigmatism and said it would be okay to wear once in a while. I thought I wouldn't notice a difference but they're just terrible. I intend to go back and run them for a proper set of contacts. Edit: I'm trying to get a return but am told I can't since I bought over 6 months ago. They also refuse to even sell me different contacts until I pay for another examination despite having a current and valid prescription. I understand the reasoning that eyes change, but it's just unreasonable and devious to give someone contacts, admitting they may not work very well and then not allowing one to return. All I want is functional contact lenses. I'm $300 in the hole because I was misled. Malpractice sounds about right. Edit: I did in fact contact them about the issue like they commented below and they refused to do anything to help, so I'm confused why they would tell me to reach out.
1 7 years ago (23-05-2018)

If I could rate this place no stars, I would. It is my first time needing glasses and it was not welcoming for first timers. The staff is nice. They did not keep thier promise on delivering my glasses. I waited 10 days and had to follow up every 4th day. On the last day, upon closing I called...they informed me that the glasses had a defect. I asked for a manager and was kept on hold for 15 minutes until I hung up. Finally, I got the person who helped me and she was good. Never give a customer a guaranteed date on something. I will not come back.
1 7 years ago (16-03-2018)

The doctor is fine. The fact that it's taking them two weeks to email me a prescription is pathetic.
5 7 years ago (24-04-2018)

When I made an appointment online I selected that I was coming to get contact lenses only. I called to check on the price and was told it would be $99 without insurance. When I arrived the day of the appointment I filled out the paperwork indicating that I was there for contacts by checking the box marked contacts. The woman confirmed that the price was $99. I told the doctor that I was only there for contacts. The exam was conducted and he apparently conducted an exam for contacts and glasses. I tried the contacts out. The doctor gave me two prescriptions, one for glasses and one for contacts. However, when I went to pay the woman told me it would cost $99 for the exam plus $75 for the contacts exam which was extra. When I protested she said they could remove the $75 charge but that I couldn't take the contact prescription. I protested again because the purpose of my visit was to get contacts, which required a prescription. I explained that I confirmed the price twice for the contact exam and was told it was $99, and that $175 was nearly double what I was told prior to the visit and when I arrived. It was unclear why they could not remove the charge for the glasses exam instead. I would and still am willing to return the prescription for glasses, which I had explained I did not need. Since my prescription for contacts was essentially held hostage I ended up paying the $175 because I needed it. This type of false advertising and misinformation is extremely poor business practice and customer service to say the least.
1 8 years ago (13-03-2017)

The person who referred to himself as a doctor gave me a prescription for a cheap contacts brand that does not support astigmatism. I told the him that this was incorrect, and that I had astigmatism for many many years and that I wanted to stay with the brand I usually get that would support astigmatism. He told me that I was wrong and that I didn't need to spend money on expensive brand contacts when the cheaper ones would be better. So I listened to him and took the brand he recommended. After couple years of wearing the cheap brand, I noticed my eyesight had gotten a bit worse. Turns out that his advice was malpractice! I could have potentially screwed up my eyesight permanently. These people don't care about the patient and only about making money. Avoid them at all cost in case you want to save your eyesight.
1 8 years ago (20-05-2017)