NAPA Auto Parts - Genuine Parts Company

Customer service is trash. I don't know his name but he was Caucasian and had no intentions helping me out in finding a vacuum tube for my air intake. I ended up going to Franks hardware and they gladly helped me, kudos to Franks for actually helping me. Then last week Sunday I needed a touch up ain't for my car. I told the painter that I need 10 ounces of paint. So he made it himself. Point is I felt rushed when he was trying to sell it to me. He literally said "are you going to buy it or what because I got a million things to do" I was disgusted by that so I just left. If you don't like your job don't take it out on the customer.
1 8 years ago (13-04-2017)

This is a long one because it upset me a lot. Also, fair warning, I don't know technical terms that were used but I do know what the salesperson was saying...so if there are wrong paint terms in here...sorry. Went here with my boyfriend a few days ago because he is doing a pretty big paint job on is car and knew that they mix paint there. He's a mechanic who takes pride in his car so, of course, he was asking some questions to make sure that he knew what to do and that he had everything that he needed. When we first got there, the salesperson seemed nice and knowledgeable but his mood quickly changed as the questions started to come out. They weren't tedious questions at all...they were the standard "what do you recommend" questions. He told us that he didn't know much about paint (odd...seeing that you are selling it...) so after that, the recommendation questions stopped. After he mixed the paint, my bf asked if it was a water based paint...which the salesperson said "good question, i don't know. maybe? I don't think so"....not too confident in that answer, huh? Then came questions about clear coat. He gave us a clear coat to which my bf read the bottle and said that he didn't think it was clear coat. the salesperson answered back with "okay well we sell it as clear coat". A few minutes later, he says "oh wait..that's not clear coat, this is", and brings back a totally different bottle. The last straw was when my bf asked a question about mixing (or something like that..i tend to drift off when we're at car places...but the guys response QUICKLY drew me back in) and the salesperson INTERRUPTED his question and said "look, i told you already that I don't know about paint and you're asking me all these questions. Just tell me what you want and I'll give it to you". After that, he just bought what he thought he needed, left, and went to another Napa where they were much more helpful. Icing on the cake? We found out when we got home that the guy at the New Bruns Napa gave us less than we asked for but still charged us for how much we asked for.
1 8 years ago (24-04-2017)

Needed paint to paint a party of a car and the paint specialist was helpful and knowledgeable. They have most of the stuff you need for your auto needs.
4 8 years ago (08-03-2017)

Called to check for item told they had it and 20minutes later arrive and they can't find it.
1 7 years ago (04-08-2017)

Best place
5 7 years ago (01-03-2018)