Reviews
Wanted to see a property and their customer service was horrible! Very rude, no callback, one of the workers there tried to argue with me because I wanted to see a property. Stated that I was wrong for not going to the office first when I submitted my information online. DONT RENT FROM THIS MANAGEMENT COMPANY!!
1
7 years ago (24-04-2018)
Renter beware. Trust me on this one; there is a legitimate reason they have the star rating / reviews they have.....they earned their reputation. I sincerely wish it was possible to leave 0 or .5 stars. We had the unfortunate pleasure of leasing from NREC for 5 years (2012-2017). They are legitimately the worst property management company I have ever had the displeasure of working with. The ONLY reason they received 1 star was our rent was never raised; although I suspect that aspect had more to do with the home owner than them.
Rented the property in 2012, initially they wanted to charge us a non-refundable $400 cleaning fee. We decided to refuse the deposit and clean the property ourselves -#1 HUGE mistake, the previous tenants were drug users (as confirmed by neighbors). The place was in shambles; burn marks on carpets, screens missing, filthy carpets, etc, etc.
For the first 6-months, when paying rent, which had to be in person, they kept telling me we owed for utilities from the time we moved in until the time utilities got switched over into our name (over $200). I told them I was fine in paying the bill, however I was not going to take their word for it and needed to be provided a copy of the bill; which they refused to provide. They finally stopped asking for the money when I told them I absolutely would NOT pay the bill based solely on their word without documentation.
Fast forward, dealing with their "repair man" was absolutely a nightmare. #1 they charge a $60 per visit maintenance fee. We had to have the garage door repaired x3, the refrigerator replaced, the washer repaired, the dryer repaired; the AC replaced. They attempted to charge me the $60 fee for each of the garage door repairs, to which I refused and stated had the work been done correctly the first time, they would not have had to come back the other times.
I could go on and on (and on) but i simply do not have time. Fast forward to 2017 when we moved out on 07/31/2017. I gave them notice of our intent to move out on 06/30/2017. They were clearly irritated as we were renting month to month. We scheduled our final walk through for 07/26/2017. The inspector was 3 hours late. Yes, 3-hours late; and took 90-minutes to complete the inspection. She asked for our receipts for professional cleaning and carpet cleaning. We informed her professional cleaning other than carpets was not in our lease; to which she snidely responded yes it was and we would be billed for it - which if you think about it, is a total racket on their part, they wanted to charge us $400 to move in for cleaning and then wanted us to pay for professional cleaning when we moved out? Total scam.
When we finally received our deposit and itemization, I was fully prepared to take them to court, however my desire to just be done with them and the property overrode my decision. They hit is for about $1000 on our deposit.
Renter beware. You have been warned.
1
8 years ago (15-09-2017)
scam artists, the house could be in better condition than when you moved in and they would still give you hundreds in bogus charges, they should be in jail, not just shut down
1
7 years ago (15-05-2018)
There service is horrible! They are the most unprofessional real estate I've ever had business with. I would call the realtor I was working with and couldn't even get a response or a call back to see what was going on ! I spend over 2 weeks trying to get an answer from the office and the realtor as well! I literally had to go down to the office just to talk to someone and even when I was there the lady that was at the front desk was no help at all. All I got was no information nor a answer so I just simply asks for my money back and left. As you can image a soon as I did that all I got was dirty looks and what I'm sure was speaking about me in Chinese with the other woman there. I would advise to not even bother with there service it's horrible! Literally the worst place ever !!!!
1
8 years ago (21-09-2017)
Absolutely the worst real estate company ever!!!!! I rented from them for 5 years!!! Do not rent from these people!!! For your own sake
These people are the most unprofessional, they are so behind, they don't even have a bank where you can wire money so after a week they will file an eviction so they can make an extra 500 on eviction fees! They are Scam Artist! I didn't know how I didn't see this before! And to top it off if anything in the unit goes bad good luck them fixing anything!!!!! And let's not talk about thier attitude towards thier tenants, when I say they are the worst they are the worst! I'v never seen such un unprofessional environment in my life, which doesn't include harassment and disrespect from the men in thier office towards me!
1
8 years ago (18-06-2017)