NEW ENGLAND TIRE Car Care Centers - Warwick

DISSAPPOINTED AND ANGRY I have been a few times in the past for scheduled maintenance without any issues. Staff seemed friendly and honest enough to me. This changed for me this Monday 04/16 when I brought my 1999 Buick Century in on a rainy day with only one side of my wipers working. They took it in and after 45 minutes the serviceman came out and told me that my wiper motors were shot and the job was going to cost me $500. He also wanted to replace my exhaust for an additional $600. I was blown away by this and left. The next day, with some help from a friend, I removed the wiper arm in question which was stripped. All of the motors were working fine. I went out and bought a new wiper arm for $28 and put it on. BOOM all set. The whole process took me 30 minutes. DISHONEST MECANICS LOSE BUSINESS AND I WILL BE SPREADING MY STORY AROUND IN WARWICK
1 7 years ago (18-04-2018)

If I could given lower I would have. This company definitely looks out for themselves not the customers I was what feels like tricked into protection plans that really protected nothing but their pockets Pay extra fees for road hazards protection Still pay 1/3 of the price for a tire then they proceed to tac on the road hazard protection again on new tire without even asking. Then u get charged to balance the tires since they needed to put a new one on. Even though 7 months earlier you were talked into a lifetime warranty for free tire balances. Hmm strange Then when my elder father goes in to try to see about refunded the balancing fee due to the $70 warranty that I purchased prior. The staff were rude and condescending to my father. I will NEVER USE THIS AGENCY AGAIN I strongly reccomend crossing I s and dotting T s before purchasing any plans with this agency. Totally disappointed in this service. Feel robbed
1 7 years ago (23-04-2018)

They are always professional and detailed. They do the job and thye do it in a timely fashion. They have become our number one repair shop. Being open on Sunday is a big plus for people, like myself that work all week.
5 7 years ago (02-02-2018)

They always do an awsome job. Anthony is great and always make sure the work is done right. The crew is always great
5 7 years ago (06-01-2018)

DONT GO HERE....SCAM ARTISTS!!!! (worth reading) i bought a set of used wheels with new tires from CL and found it was a gentleman who owns a mechanic shop in warwick who was selling the wheels...so i purchased the wheels and asked if he could put them on my truck for me..and do an alignment...he says he didnt do alignments...and he sent all alignment work out to NEW ENGLAND TIRE...wich is where he bought these wheels and tires for his truck...so i figured if this guy goes there...they must be good...i asked him to call for me to make appointment to get me right in since he knew these guys...and he did....i drive there (5 min. down the road)...ask them to install new wheels and tires and do alignment...and i just called and made appointment...my truck sat there all day...finaly they put the wheels on and told me alignment couldnt be done...i needed a ball joint and a tie rod.....will cost $507...(NOT TODAY GUYS)...so i reached out to my uncle who is a certified gm mechanic at a dealership in conn.,,,that also works on cars at home...but doesnt have an alignment machine...he replaced all the parts...and also found that i needed a pitman arm and idler arm...wich he couldnt do because going on vacation...but funny how (NEW ENGLAND TIRE DIDNT SEE THAT)..so i buy those parts and decide to have NEW ENGLAND TIRE DO THE JOB since there going to do the alignment anyways...$700 later...and 2 days at shop...my trucks alignment was so badly off i could see it from just looking at it..car was straighter before the alignment....so i go back in and make another appointment for next week to re align my truck...that week i noticed that all week my truck was leaking power steering fluid...it appears they took out the steering box to put in the pitman arm and must have broke one of the lines....(wich i replaced myself that week)...bring truck back next week for re-alignment...(of course sat there all day)...i finaly leave and alignment still off...now its worst than the 1st 2 times...very upset..i decided to find a new alignment place...but in meantime i just watch the edges of my new tire burn away...i bring it to another alignment shop...they said that the pitman arm was not pressed all the way on..(very dangerous)...and now truck is straight as an arrow...but in meantime my new tires are burned out on the edges...ill need new tires soon..thanks to 2 bad alignment jobs from this place...this place is a total SCAM!! (side note) these scam artists should not make you wait so long in there waiting room....you tend to listen to what there saying to other customers... an older woman came in with a brand new toyota corolla she said she bought 1 month ago....and picked up a nail in one of her tires...and has a slow leak....instaed of offering to plug the hole...they went to directly selling her a new tire...of course not just 1 tire...for her saftey she needed to buy 4 new tires...$900..plus balance..she was very upset but went with NEW ENGLAND TIRE recomandations for her safety of course..and offered to dispose her old (brand new) tires (for a fee of course)...i couldnt sit and listen anymore...i had to leave...i then realized i was in the wrong shop !!!! NEVER AGAIN!!!!
1 7 years ago (21-01-2018)