NEWARK CAR CARE/GOODYEAR

RIP OFF!!!!! Went in to get brakes. Did only one side. Did not do both sides. Didn't say a word but took my money. Found out when I went to a friends mechanic to have brakes checked and that's when he told me. Wow....never been back. And left my car parked on the sidewalk. I told them to move it. Calls me to tell me someone hit my car. Broke my side mirror. They did have fixed. They went to junk yard and found one in red. I told them I don't want red my car is not red. So they had it painted the color of car. In response to Manager. I didn’t park it out there on the side. The mechanic parked it out there. When he told me they parked it out on the side. I told him to move it before someone hits it. Then I get a phone call someone hit the car and took mirror off. Wasn’t a courtesy they replaced it because it was their fault.
1 7 years ago (01-06-2018)

I went in for my tie rod to be replaced. Took a while but it was fixed. Once I left I noticed that when I had to make a sharp turn on the right side there was a grinding noise. I told the guy from the front desk and he told me don't worry about it it's a new part and it'll go away. Now the tie rod (where the noise was) is out if place and has to be replaced and it hasn't even been a year. Luckily I wasn't on the highway or with my children. Will NEVER go back again. Money wasted on a job half done.
1 7 years ago (07-05-2018)

Not going back. Had issues starting my car in cold weather. Thought it was my battery and went to buy another. These guys gladly sold me a new battery without testing my old battery. One month later my car wouldn't start and I had it towed to their shop. I told them that they replaced a good battery and could have identified the real problem if they were fair and thorough with their services. No f***s given. I ended up paying $500+ to replace a starter plus $120 prior paying for a new battery that I did not need. Good shops are hard to find.
1 7 years ago (05-02-2018)

If you get in early, you can be in and out for an oi l change. Best to make an appointment or come early for major car service. The staff is always pleasant to work with. I've been coming here for over 10 years.
4 7 years ago (15-03-2018)

3 weeks ago I decided to get my car Hand Washed at Newark Car Care. They have several car wash packages, from the basic to top level. My car was due for a Top Level Hand Wash, so I decided on the Royal Flush Package which included inside & outside, rugs, armour on the tires etc. The cost was $26, they call it the Royal Flush Im guessing because you might as well go flush your money down the toilet! After they finished, there were several obvious problems. Bird Poop was still on the back window and the front window! The car was not clean & I was not happy. I attempted to ask the people to get the Poop and other dirt they had missed. Now everyone I approached spoke no ENGLISH! I pointed to the areas & they ignored me. I had to go back inside & ask for the Mgr. I was told he was around & he had on a red Jacket. She made no attempt to get him as she carried on a personal conversation with another person. Once I did locate the manager I had to wait an additional 20 mins. because he was dealing with other Dissatisfied Car Wash Customers. When the Mgr finally addressed my issue. The staff member came over & now he spoke English! I asked him to please get the Bird Poop off, he told me in Plain English this was too Much! I asked him to repeat what he said, because I thought my ears were deceiving me. He repeated it. I told him I paid $26.00 for this Royal Flush & that was TOO MUCH for him to think he could leave BIRD POOP on my windows. My Hand Wash Car experience at Newark Car Care was a Joke, just like that Joker that sits on Top of their Car Wash. I will not be returning for a car wash again.
1 8 years ago (14-01-2018)