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I’ll start with the location was amazing! But I can relate to many of the negative reviews on this property. The building is very old, and can use a real good deep cleaning and or remodel/refresh. When I checked in, my first room as disgusting and it smelled horrible… the front desk agent Kielah was amazing with finding me another room. Too my surprise this room wasn’t much better and the shower wouldn’t get hot but I didn’t want to cause a fuss. The hotel automated guest service sent me a text asking about my stay and I told them candidly it was mediocre at best. The Guest Service Manager reached out to me and offered solutions to make me more comfortable. So after my 3rd room change I finally felt like I was in a luxury hotel. Besides all the cosmetic and building issues the customer service was TOP NOTCH truly the only reason I didn’t just pack up and leave. And side note, the linens in each room were brand new that was the main positive. The Valet guys are really good but Valet is expensive. I stayed two nights it was $80 plus the tips but at about $150 just for parking. I know tipping is optional so overall I’d stay again, I’d find street parking and ask to see my room prior to taking all luggage up.

Overall a really good stay! We booked this hotel for Dragoncon 2022 and I'll admit I didn't read the reviews until 3 days before our stay. Once I did I was very nervous because of all the bad reviews but we had a very good experience. Check in was easy and Julia was so nice. They actually didn't have the original room we booked but Julia upgraded us which was so sweet! We didn't notice any issues with the room or hallways smelling funky like other reviews have mentioned nor did we see any evidence of mold. The hotel is pretty dated though and could definitely use some upgrading and repairs. We did notice hard water stains in the corners of the tub and peeling paint etc. We had dinner at the hotel twice and the bartender Lawrence was wonderful and hilarious. Checkout was also very quick.

So, I'll start by saying our room was good for the price I paid. I wasn't too impressed with it's size or the prohibited use of the balcony. Very clean establishment and friendly, helpful staff. Gave us an extra few hours for check out. Location is great if you're going out around Midtown. Easy parking and valet service available. Nearby activities: Ponce City Market. Atlanta City Winery. Lots of other venues and great restaurants!

Stayed over Labor Day weekend, and had a mostly positive experience. The room was clean and housekeeping came by several times to pick up trash and dirty towels, and give us fresh ones. The staff was very nice and helpful. One problem I did have was that they thought I was checking out two days early for some reason, and they told me that their system showed that I had made two reservations back to back when I did no such thing and so I had to get new keys. Also, there was a large crack in the ceiling that started leaking water the last night of my stay.

It is a very nice hotel. The staff was very kind and helpful. I had a king size bedroom which was very spacious, clean and cute. 4 stars for the room though because there was no mini fridge. I had food I couldn't keep fresh. I also missed the breakfast due to time, the cafeteria was close already but you could still smell what a nice breakfast you'd have haha Nearby activities: Ponce city Market and Georgia aquarium are 5 minutes away Walkability: North Avenue train station is at the corner

Pros: staffing was over all kind and informative. Decently styled rooms. Waitress in breakfast room was quick to take order. Cons: Male valet driver was openly smoking pot before taking our vehicle to park… not appropriate for driving a new luxury vehicle or anyones for that matter! Parking is $40 regardless of how you do so. BUT housekeeping or someone else possibly opened our rooms door without knocking or asking while we were getting dressed!! Called front desk just to be told it happens a lot with a certain housekeeper. That’s terrifying and really made my spouse and I extremely uncomfortable! Also, homeless constantly walking in front/around building really took away from the “midtown” experience for us.

I want to first start off saying I am only giving three stars and not one star because the front desk staff and valet staff were excellent and extremely friendly. However, the room was very dirty. The best I can say is it was good for a bed to sleep in, but that is as far as I would take it. The sheets and pillows were the only clean part of the room, the only reason I stuck it out for 3 nights. The room felt damp and humid upon entering, and it took a full two days with the ac cranking to remove the mustiness. There was evidence of water damage in the ceiling, around the ac, and on the walls. Several spots of mildew on the walls, and dirty tissues beside the bed. There was no fridge or microwave so amenities were scarce. The shower was cramped and the shower head was way too wide of a spray pattern so it was almost impossible to keep water off the floor, we used half the towels on the floor just to keep it contained. The carpets were sticky so I just kept socks on during my stay.

This hotel has an excellent staff. Everyone from valets to bartenders to front desk to breakfast servers were efficient, helpful and pleasant. The whole staff earns 5 stars from me! The reason for my 4-star review is that the rooms are outdated .