North Shore Auto Mall

After months of searching for a very particular car I finally found the one I was looking for. Boris was extremely helpful, he answered every question I had before I made the 2hr trip to look at the car. I read every single review of the dealer and saw some horror stories. That did not scare me away since people are always quick to give a bad review of they are not realistic. If you do your homework on the vehicle you are buying and are educated on the vehicle your looking to purchase you will be just fine. Remember they are a used car dealership. If you think your going to buy a used vehicle and it be flawless your unrealistic. Boris was fantastic. We had some hurtles to get over and he and Kevin made it happen. I honestly dont have anything negative to say about our experience. A+ rating amazing inventory great specially cars. Be realistic people, know what your buying and remember it's not brand new from a manufacturer dealership. Again amazing experience and strongly suggest this dealership anyone who is educated and not completely unrealistic.

The worst dealership around. Bought a BMW there and after a few days vehicle was having a coil misfire. The longer the vehicle was possessed the more problems there were. These jokers literally sold me a Diesel warranty for a gas powered vehicle, literally nothing could be covered because the vehicle wasn't diesel

Stay Away This place doesn't deserve the star I'm giving it, but I need to in order to write this review. Shame on me becuse I should have read the google reviews of this place first. When looking for a vehicle I had found online and got there to see if and the pictures didn't match. Car had been front bumper destroyed. Notice a different vehicle that we liked but had run out of time to complete the deal on our first visit. Was told we could put a refundable deposit on the vehicle to hold it while we worked out the financing. After leaving was able to find another vehicle better suited to our needs and when I call to tell I was no longer interest in the car and ask for a refund of my deposit, I was told that only be refunded in person because the deposit was made in person. "company policy" they say. They failed to disclose this "company policy" at the time they charged my card. They have been holding my funds for over two weeks and still refuse to refund it unless I come back in person but I live over an hour away from the dealership. They are not easy to get to and they are your typical shady used cars saleman. Buyer beware. Stay clear of this place.

I kind of chuckled at seeing an average of three stars for this dealership, because that's what I was going give them for my review before I saw the reviews themselves. The good: Boris and staff were very helpful, knowledgeable, and efficient. They were able to get me the car I wanted fairly quickly. The bad: there were several things wrong with the car which I didn't know about before purchasing, one of them pretty major - the heat wasn't working. This is pretty bad when it's wintertime and freezing. No heat means you are cold and the windows fog up easily. Had to wipe condensation off the window with my a paper towel, something you don't want to do when driving. Smaller issues were the headlight switch didn't work headlights did work, they must work upon sale, the tire pressure sensor was inactive, and one of the cup holders was jammed. None of this was brought to my attention before purchase of the car. Minus one star. I contacted the dealership two times about the issues. They never responded. This is not good. Minus another star. Followup means referrals! Fortunately, I'm a DIY guy so was able to fix most of it myself for a fraction of the time and cost a dealership would require. Pretty satisfying feeling. As an aside, they gave me a car with 1/8th a tank of gas, which was more of an annoyance, but not a deal breaker. No star taken away, but come on, fellas, don't be cheap. Wow your customers. In any case, if you are buying a used car from NSAM or any used dealership, really, make sure you thoroughly inspect the car, ask about lit symbols on the dash, inquire what outstanding issues the used car currently has before you purchase. It will get your expectations set in the right direction and you will be less likely to be surprised. Used cars usually aren't in perfect shape, so do your homework. All in all, I'm happy with the car. I'm just not wowed by the lack of disclosure and followup.

I bought my first car, a 2004 Mercedes ML 350, from this Mall two years ago when I first came to America. I would say that I never had a such bad experience before. The Italian manager there was rude and the car I brought had so many problems. Just the next day after I brought the car, the engine suddenly stopped when I was driving on a highway; They fixed it for me, but within two weeks after the repair, lots of problems continued to take place, including video, battery, tire, brake, etc. I went there at least 10 times to ask them to fix those problems for me or gave my money back, but they refused. What makes me angry is the Italian manager there was always yelling at me. I bought the cat for 10,000, trade it in 4,000 just after two months, and paid around 1000 to fixed it... That's the most terrible and impressive lesson for me. Even though after two years since I bought the car, I can not wait to let everybody know my story in this Mall when I saw the review. Stay away from this Mall!

I bought a used Mercedes from Isac with assistance from Dave the finance manager. I went into the dealership on a Wednesday evening. Inspected the car and test drove it. During the test drive Isac and I noticed one of the tires making an odd noise. Isac told me he would have it fixed, and he followed through having his mechanic fix the tire. Isac informed me I would need a down payment in order to be pre-approved by the bank. This refund was completely refundable within 48 hours if I did not feel comfortable or if the bank turned me down. Friday I gave Isac the down payment. Saturday the loan was approved. The following week the Automall contacted my Insurance provider and got the necessary paper work and registered the car for me. All in all a great experience. Fast, quick, professional, with quality cars. I had a great experience and would recommend everyone and anyone to go down and see these guys!

Emailed in requesting the availability of a vehicle, I received a response from a salesman named Boris. Boris contacted me and let me know that the vehicle was available for purchase still. After exchanging a couple of emails, between 10AM and 11AM, I decided I would head down to the dealership to look at and possibly purchase the car. I drove to the dealership, which took around 90 minutes, to be greeted by Boris. After saying hello I let him know I was truly interested in one car that was on the lot he said he would go check the availability. When he was going to check I was thinking that he SHOULD know the availability of the car as we spoke about it this just a few hours ago. Boris came back and let me know that someone put a deposit on the car and that pending financial clearance the car is pretty much sold, he let me know that it happened at around 9 AM. Boris did not seem to care that he wasted my time and that it was "the nature of the beast" over and over again. He said "it sold after we spoke" but I had him pull up the records and showed him that he lied directly to my face and wasted 3 hours of my time. Again Boris did not seem to care. I will never purchase a car from this dealership they have burned every bridge.

I will say the sales rep there are great but the other side is ugly. All i gotta say this is not the way you do business. Bought a car for a good deal and good mileage. They claimed they serviced the car but from what i heard they knew the car had issues and preferred me to find out by myself. First day i pick up my "serviced car" check light came a few blocks after getting out the dealership. I went an got inspection on an knew what was going with the car. I dropped my car off from 10/11/13 and picked up the car 10/18/13 and check light came on. Since i got my car i seen there has been a hesitation off and on when pressing the gas pedal almost got into an accident but ofcourse thats not their priorty. After they claimed everything has been fixed Right after i picked up my car from the 10/18/13 I had to return it to the shop and They ordered another part and waited more hours. And now Im waiting to drop it off again to service because the check light came on. Through out this experience the sales rep has been really nice to me but the management seems really shady and doesn't car. I recommend this dealership if you have no job and have plenty time take out your life and to have to keep coming back for them to fix. The service department wont order parts even if they know the issue what is going with your car and will only order it if your car is in the shop. Place is real shady and would dear RECOMMEND my family or friends that I care about. Save you time and go somewhere else where they fix the car before they sell it and not vice versa !!!!!!!!!!

This is the Worst dealership that I've ever been to in my life !!!!!!!!!!!!!!!! Female Salesperson unprofessional, I would suggest her to find a better spot to build her career. Absolutely disorganized and don't care about her potential customers . I would suggest her to go and find the job in Honda or Toyota , at least those dealerships learn their sales people how to become a professional. How to treat their customers nicely ,how to win their customer's respect , how to close them and get referrals. The Manager was rude and impolite ! We drove 2 hours from Cape Code on Sunday. Came at 4:30 pm . Still had enough time to take a drive test on Mercedes E350 that we had liked but we never did !!!!!!!!!!!! They said that is was not enough time to do the road test , they said that you can drive around parking lot , that was a JOKE !!!! Saleswoman said that the manager won't let us take it on the road test cause it's almost 5:00pm and its too late . She said : you can take it only if you will be making a buying decision in the next 20 minutes!!!!! They got us so outraged , it's absolutely ridiculous!!!!! We went to talk to the Sales Manager. It still wasn't even 4:50 pm . The guy was a Pompous Peacock . We said that we drove here 90 miles in traffic , to take a look on that particular car and we want a road test ..... He said : I'll let you test drive it only if you buy it today . Also , lets run credit application. If you won't do it it's just a waste of time for me to sit here and wait until you doing test drive . I need to go home that was hard week for me . We worked 70 hours , so if you not buying it today you simply can leave and come back tomorrow for a test drive !!!!!! I was shocked!!!! He cared only about himself!!!!! I brought to his attention that we already drove here tonight 2 hours one way just to test that car !!!!! And only what we need is 10 on the road test !!!!! Manager was arguing with me for the next 15 minutes, instead of given me a car for a ride !!! Saying that I got to give him something, like my Ssn# to run a credit application even if I said that my credit was over 730 or I should commit to buy it before even a test drive !!!!!! Just curious , how a normal person would act at this point ?????? I told him that if I like it I will come and buy it tomorrow, still never happened. If I wanted just to drive Mercedes I would go to the local dealership , but I like that one . He still never gave me a chance to test drive it without running credit application!!!!!!! He said that he wasn't sure that I could be his buyer and not just wasting his valuable time . He told me to leave in the end . I couldn't believe on what I heard. I would be glad to to bring it to his boss attention and do some changes in the way they treat customers. With all respect to the other sales people I would stay away from this place , because in the end you will need to deal with this Idiot Manager . Who is slick and unpleasant !!!!!!!

The dealership was fine. Never had a problem with the guys but I kinda wished i would have done my research before i bought the car but everything is done and final its a business cant be mad at them. I bought a 2014 mercedes and in the end ive spent over $4000 in repairs and still counting car will require some minor body work that i have held off on. Usually cars sold at these small dealerships are cars that require work thus the reason they were sold at auction and not at the dearship themselves. So for people who think they are getting a car free of repairs dont go there because honestly all they are reaponsible for is making sure the car passes inspection thats it. In my case i needed 4 new tires,4 new brakes/rotors all around, bent rims all around, 1 key missing,missing floor mats, alot of cosmetic pieces,brackets cracked,too many to list... luckily the car was still under warranty and i was able to get a few things replaced at mercedes dealership free of charge. The car runs fine and mercedes themselves said the car is mechanically sound other then the normal wear and tear parts that needed replacing. Wish I could give the guys 5 stars but kinda feel like alot was hidden from me but i only have myself to blame for that lesson learned...