Office Depot

I know it is New Years Day, but to have only a few customers and no one acknowledge a customer was a bit disconcerting. Granted there was a young man stationed at the shipping section of the store. I spent about 10 minutes trying to locate what I was looking for in the store. There was a young man in the back of the store, he did acknowledge me or ask if I needed any assistance. I almost left, but tried one more section to see if the store had what I needed. Finally, found what I wanted and was going towards the shipping station to check out. Finally, an employee acknowledged me. I told him he was the first and only employee to acknowledge me. He apologized and asked if I needed any assistance. I told him no, I had finally located the item myself. I was disappointed in the non existent customer service. I know it was a holiday and maybe they didn't want to be at work. But, when you only have 2 customers, come on at least ask the customer looking lost if they need any help.

Had a good experience at this Peachtree Corners Office Depot store. Manager Jon was especially helpful in both expediting a printing department order and in later reconciling a difference in an item's advertised price and that stored in the checkout register. Good customer service seems hard to find these days, but I am happy to report that I found it at this store.

Friendly and helpful staff, welcomed when entering and asked if I needed help by another. Had what I wanted and at a better price than their main competitor. Plenty of stock in here to which I really liked, again found the levels of stock and prices better than the other branded stationary supplier.

I had a very nice shopping experience. The associates all spoke and asked if I needed any assistance. Everyone was professional and courteous. I found what I needed and there was no line at the checkout! A very nice experience.

Ordered items online after the store was closed for the day. Received text online that my order was ready for pick up and got it after dropping my son off at nearby Norcross High School. Great way to shop if you know what you need!

I was greeted as soon as I walked in the door. There were at least four employees that I could see. The first employee walked me over to what I needed. Sales Manager Jon was a phenomenal help to me with finding paper and discbound notebooks. Jon explained the Tul Discbound planners and notebooks in a way in which I finally understood the benefits. Should I need anything else, I'll be sure to ask for him, if he's on schedule that day.

If you are really need to get help about printing services “This is THE WORST” place to go. Only info you can get is from a big Dude that was talking, 30 minutes before closing, that you need to use their website services because that is the process. Never shopping again in “Office Depot”. Good luck

I needed some printer ink and initially was going to order it from Amazon but I decided to do a google search and found it available at office depot. The whole process from order to curbside pick up took less than 30 minutes. I am very satisfied.

Employee at the print station complained better yet almost literally start crying about how understaffed the store is. told me he couldn't finish my 6 flyers until the next day; even though it was 11:00 a.m. the website says anything before 2:00 will be done by 7:00. I chose to go to a different location; that was understaffed as well yet they were able to get my order done in 2 hours! The guy at Holcomb Bridge Road location that works at the print station should try drying his eyes and spending less time being a crybaby about being understaffed.

It all started when I came in on 8/20, full of hope, with a large poster to be laminated from my recent trip to Jerusalem. After the printing department confirmed they would be able to laminate my poster, I left and went about my day unperturbed. Until I received a fateful phone call later that evening. “Is this Caitlin?” the voice on the other line began timidly. I knew something was wrong. “Yes…” I replied. “There has been an issue with our laminator. I’m sorry, but we need you to come back to the store as soon as possible.” Curious what could possibly have prompted such a drastic recommendation, I made my way back to Office Depot. What I found was deeply unsettling. My precious poster—carried across the Atlantic—no longer resembled the work of art I knew it to be. It had been through hell, and it clearly wasn’t coming back. No, now it was no poster at all, just a mangled, wrinkled splotch of plastic. “Did you download this image online?” was the first question the employees asked upon seeing my shocked reaction. “If so, we can just print it out here and try to laminate it again.” Slowly and tragically, I shook my head, telling them of the trials and travails this poster had gone through only to be defeated in the end by a simple machine. Thankfully, I was miraculously able to find an online shop in Jerusalem that sold the same poster, and Office Depot offered me a full refund plus the cost of the new poster. On top of that, after the new poster made its way to me after the 2-3 week shipping time, they offered to laminate it for free. What a deal, I thought. How naïve of me. For reasons I can only regret in hindsight, I agreed to bring them the second poster when it came in. When I dropped off poster #2 this morning, there was remarkably little fanfare: the employee didn’t so much as ask for my name, but simply told me to return in two hours’ time. I figured I’d give them a little cushion just to be safe, but returned to the store approximately five hours after I dropped it off. I shouldn’t have been surprised at what happened next, but in the moment, I was. After a couple minutes of earnest searching, the employee announced, “I’m not sure that we have it anymore.” In response, I could manage nothing more substantial than a blank stare. Seconds passed. “Let me talk to my manager,” he offered. As he consulted with the manager on the phone, I heard the phrase: “So when should I tell her to come back?” My heart sunk even further. I was told as follows: my poster was indeed there, but it had not been laminated. I had two options: either I agree to have the poster sent elsewhere another Office Depot? presumably, but this location remained murky to be laminated, or we could go ahead and try laminating it again on-site, despite the risks. What risks?! I thought. In light of the dwindling faith of the Office Depot employees in their own laminator, I opted for the former course. I signed some paperwork and finally left the store with the knowledge that, once laminated, they would ship the poster to me free of charge. I thought that would be the end of the story for today, but I received a second phone call from Office Depot this evening. As it happened, due to substantial delays, my poster would not be able to travel to and from the land of functional laminators. Instead, the manager had opted to attempt lamination in store. My blood pressure began to rise. “Unfortunately, ma’am, the poster ended up with a slight wrinkle… but it’s better than the first time!” Well, it certainly couldn’t have gotten much worse, I thought. At this point, I simply had nothing left to say. I managed to mumble an “Okay, thank you for letting me know,” before hanging up the phone. Maybe the poster is OK, but experience has taught me that I need to take everything from the printing department with a grain of salt. One man’s “slight wrinkle” is another’s Mariana Trench. Regardless, I would advise everyone to seriously consider your level of desperation before relying on the circus that is the Office Depot printing department.