Olson Plumbing & Heating Co

Thank you folks so much for installing my new water heater! I called and got an estimate over the phone (seriously! Awesome!) and was able to have someone come out the next day! The technician came and I was 10 minutes away, so I gave him the garage code. He went in and found the water heater and wrote up the estimate, before I even arrived. Thank you! Seriously, saved me a ton of time! I am a single mom and was really worried about how I was going to get this fixed, but they have by far the best rates I found in the city and great customer service. Elizabeth in the office was super sweet and helpful and my technician did a fantastic job! I couldn't stay (had to get back to work), so he locked up when he was finished and I came home to a brand new water heater. You guys have no idea how much of a relief this is for me! I will for sure recommend you to everyone I know! Thanks so much!
5 9 years ago (03-05-2018)

I called Olson plumbing and heating today to request assistance with a backflow assembly. While I have yet to see the quality of work they perform. They may be excellent plumbers, but initial customer service experience was very poor. I spoke with one of their call center representatives Tracey Southerly. She continually asked me to repeat all contact information multiple times. And would constantly give out these long sighs like it was just so inconvenient that the mailing address was different than the service address. She told me that they would not be able to get out for service for over two weeks. I asked if she could do a call ahead and was again answered by another long sigh. "A call ahead? really?...I will try." Goodness I would not want to put you out. Is that unreasonable your not going to come out for service for two weeks and it would be nice to have a call to make sure the backflow is unlocked and ready for service. I was not impressed, but I will submit a follow up review based on the actual plumbing service to be fair.
2 8 years ago (22-05-2018)

Very nice people to work with. Extremely helpful and knowledgeable.
5 9 years ago (11-05-2018)

New Years Eve and our main drain backed up. Husband did his best but we needed a professional to fix the problem. Called another company who turned out to be in Denver. "Oh yes we have a technician in Colorado Springs they will be to you before 5pm" At 4:45 received a call from them saying they didn't have a technician in the Springs! Husband called Olsons. Technician was at our house within the hour, did a great job, and the charge was less than the Denver company had quoted. Beware of Denver companies who will lie to you and leave you stranded! Thank You Olsons for sending Austin (great technician! ) and helping us when we needed it!
5 9 years ago (01-01-2018)

Ron did an outstanding job clearing our clogged sewer line! Outstanding professional service, fast response, and at a fair price. Thank you for the great work. Dwight Schneider Virginia Schneider/PKA Virginia Chesnut
5 9 years ago (02-02-2018)