Original Tip Top Shoe Repair Service

Ok, it's a small business I know I'm gonna pay a little more but not for shoddy work. Multiple issues with my boots being resoled, one pair the sole started peeling back not even a week having them and I had to glue them together myself. Shoe goo works wonders, i used it on a pair of snowboard boots when I caught a blowout one season. Apparently they don't look at what they are repairing and do the bare minimum, even though you pay upfront mind you for mediocre work. Just a word of advice find somewhere else to go, take the drive somewhere and give a better business your money.
1 9 years ago (31-01-2018)

I used to get all my boots and shoes re-soled and the work was incredible. They'd put non skid soles and new heels at a reasonable cost. My son dropped off an expensive pair of my boots to them yesterday and they insisted on all cash up front. I got my boots back today and it's horrible! Cheap, shoddy work, and glue on the leather!!! Now I have to pay at another place to repair the repair! I'm not sure if this place has changed hands but I'll definitely never be back. The store is filthy and the people are rude.
1 10 years ago (16-12-2016)

The work is exceptional. So glad there is still a place to get your shoes and other leather goods repaired. They are honest about what can and is worth the repair cost. I appreciate their honesty.
5 10 years ago (24-02-2017)

I am going to break my review down into 2 categories. Customer Service Review: If this review was only for customer service the store would have only received 1 star. The store itself is as expected. Pretty dirty and smells like boots, but that did not matter to me. When I first walked in the lady wrote down what I needed done, quoted me and I paid. Everything went smoothly besides the credit card machine being down. Its 2015 people, get that fixed! There is even an app out there for this now! When I went back to pick up my boots is when the customer service went down the drain. I walked in and did not get helped until about 1 minute later because the lady was busy chatting it up with someone---no big deal.. Well, then she asked for my name which I repeated twice, grabbed her phone while I was repeating my name the 2nd time and started scrolling through text messages(still talking to the other lady). She then I guess finds what she is looking for, walks away from me and shows the lady the text and chats it up again with her for another minute or so. THEN finally she comes back, has me repeat my name AGAIN and goes to look for my boots. The lady returns with my boots and without a word puts them on the counter and walks away to talk to the other lady again. I was confused at this point with what to do so I just walked out. HORRIBLE customer service. Boot Repair Review: I had my $400 leather boots repaired. They look very good and he even replaced both heals. I am very happy with this aspect and probably would return to the store ONLY for this reason. I have worked in retail and customer service for years. If you want your business to strive the customer is ALWAYS right and ALWAYS your number one priority. Even when you are having a bad day or are "busy" speaking with a friend. The customer is the only reason your business is still alive.
3 12 years ago (26-03-2015)

Been using Tip Top for over 20 years. They have been extremely fair and honest, always doing great work, for a fair price, in a timely manner. All I can think is that the earlier person with the bad review just doesn't like the truth. Sounds like that person had a cheap Faux Leather product and it was going to take the expertise of the staff at Tip Top to bring them back to life. The only problem was to get that expertise it was going to cost three times the cost of the shoes. I have always been extremely satisfied with the staff and product at Tip Top, and wouldn't change my mind. Don't hesitate to use their service for all repairs. Thanks!
5 14 years ago (10-09-2012)