Ottauquechee Plumbing & Heating

I hired OPH to completely renovate two bathrooms, upgrade plumbing as needed, and install a heating system in a house we purchased in January 2013. Without asking they installed a line for an ice maker which we didn't want connected, and instead of removing it they put in a faulty valve which leaked for at least 3 or as long as 6 months. This caused massive mold problems which required the removal of all flooring and some walls and cabinets. They took no responsibility for this, stating that I must have turned the valve by mistake, in spite of the fact that it was their failure to ask me, the customer, whether or not I wanted this installed. As of August 2014 I have heard nothing from them since February 2014 in spite of sending certified letters to them. They also installed a propane furnace with ducting through the attic as the house is on a slab. Ductwork was installed incorrectly and was undersized, the return was insufficient for the furnace, they failed to adequately insulate the ductwork which was in an unheated attic, and they did not comply with code requirements. Removal of their faulty work and reinstallation will cost me more than a new system. Again, in spite of multiple efforts to contact the principals of this company, I have heard nothing for over 6 months. My last contact with the owner of the business was when he told me that all my heating problems were because I didn't have enough insulation in my attic. Two other HVAC companies found the real faults which I have listed. It is clear that this business does not take pride in its work and does not value its customers in any way that would warrant even the slightest recommendation on my part. They have cost me thousands of dollars as insurance only covered 60%, incredible stress, and dislocation. They should be ashamed.
1 11 years ago (31-08-2014)