Outlet Recreation.com

One star is a little generous but it is the lowest rating you can give on here. I've had problems with my camper (2018 model year) since day one. The staff has always appeared eager to help but every time I've taken it in to be fixed it has come home in worse shape than before. They've shipped me parts to fix it myself, after pulling it there to have their techs wreck it for me, but part of what you're paying for when you buy a new camper is the warranty. I spoke withe general manager last fall and was simply told that he doesn't deal with these sort of things and he'll have somebody else call me back. It is now camping season again and I've received no call-backs and no solutions. I saved a little money purchasing through Outlet Rec but I've spent more than I've saved making my camper useful. In the end my experience is my fault for not having done enough research. Save yourself many headaches and find another dealer.
1 7 years ago (25-04-2018)

This place is a rip off !!!!! They have horrible customer service and give you the run around on everything. I had a problem with the floor in my ice castle and they couldn't fix it so they had me call a flooring company and they couldn't fix it either. Then the flooring company that looked at it stripped the screws they took out of my hole cover to try to fix the floor. Its now been a week and they Havnt tried to fix the hole cover that is stripped . I'm so pissed off and will NEVER BUY ANYTHING HERE AGAIN !!!!!!!!! And also they have no security around there establishment and my ice castle got broken into while it was there getting warranty work done. This place is a joke and are not quick at all on trying to call you back to resolve any issues. They waisted my time and they ripped me off!!!! They have no care in doing anything but getting your sale and that's it . After they sell you something that is all junk they rely on their one year warranty to cover their ads on the junk they sell. Which is nothin but a hassle and a joke , in the end you get a half ass job and a ripped apart and repaired unit. My regulator quit working , and my heater fan was rattling all after a month of use. I would suggest to never buy anything from this place you will be very disappointed and ripped off of your time and money!!!!!!!! And even on their review is a fn joke too they make you give them 1 star at the lowest when I would give them NO STARS!!!!
1 7 years ago (01-05-2018)

Would never buy anything there again! Service after the sale is horrible. They tell you one thing and do another! Personally after the sale they don't want to see you again with any issues you might have.
1 7 years ago (12-03-2018)

I bought a brand new 2018 Stealth Titan, 14' tandem axle enclosed trailer here and had (still having) issues with it. I first had to point out the defects the trailer already had to the salesman (Jeremy R.) while it was still on their lot as he was trying to convince me to purchase. It had side panels on both sides with areas that were peeling away at the seams that had poor adhesive applied. I had to bring the trailer back at my expense for them to repair it, which I was fine with this time. I brought it back to them and they had it for a solid week as I would pick it up the next weekend all repaired. I showed up the next weekend to pick it up, and found that they had just got it in the shop to repair it a few hours prior to my arrival. It appeared to be fixed and I had to argue with them to release it to me still. I had graphics being applied to the trailer, so it was a time sensitive action. After I had picked the trailer up after the repair, I found that the back tail light shifted, and was wedged next to the back ramp door. So then the door was hitting the tail light when you close it, and I was worried about it breaking. I had Asked them to repair that, and living out of town they insisted on me going back to get the trailer and leaving it at their shop for even longer to repair, instead of driving 15 miles to repair it where I had left it for my graphics installation. They insisted that they would need to charge me a service call in order to do that for me. As I didn't have the time or patience for them, I refrained from getting it and wasting my time for them to repair their own issue with an item they sold me. Now, just a few weeks after their "repair" to the side panel seal issue, the side panels are now again peeling away at the seems just as they were when I bought it. I should have never bought this trailer from them in the first place I guess. One would assume that when buying a $6000+ brand new trailer, that they would bend a little to help a guy out and treat their customers right. I dealt with the salesman, the manager, the service manager, and calls to the owner and I never was taken care of as a paying customer should. I will never do business with this company again. I have no respect for the way they do business, with no gratitude or effort to help out a customer, when I did my part at first to allow them efficient time to make quality repairs, and I'm already back to square 1 after just a few weeks of acquiring the trailer. After my purchase I have heard of the same issues from many customers that ran into the same issues as myself. I'm writing this review to educate future customers of theirs so they don't have to deal with the same issues as myself and others have ran into with Outlet recreation, Detroit Lakes MN location.
1 8 years ago (17-07-2017)

Just came in to buy a new Tige boat for over 80K at 2:55 p.m and was told that they close at 3:00 and I had to leave! UNBELIEVABLE! They don't have to worry about seeing me again! This company clearly is not in business to serve the customer!
1 8 years ago (26-08-2017)