Hilmerson RV

I am very disappointed in Hilmerson RV. We purchased an older unit in 2013, and we were pleased of the storage and layout. However, they told us that it was certified and that everything worked, and that they furnished us with a new battery and everything was in good condition. Our "new" battery stated "new used". We discovered that we had a soft floor so we decided to have it checked out. We were told that it had prior water damage and that someone had put a 1/4 " plywood board over the water damage to "repair it". This was not disclosed to my husband and I. If it had been disclosed to us we would have looked at other units from them. Unfortunately we now have to replace the entire floor or we had to junk it. I wish we had been told about the water damage, we would have looked at another unit on your lot; however, never again. How dare you say we did not do proper maintenance. We had a paper saying it was completely inspected as well as the salesman saying it was completely inspected so I'm confused. I'm guessing from your response, that you are a bitter man. Your lucky I left you one star now instead of 0 (wish I could). As a business owner I would have expected a better response from you; however, I will continue to inform all of my friends NOT to do business with you! Thanks for unprofessional response! It just validates my statement! My husband called over 3 weeks ago with no return call so we did try and pick up the phone. Apparently this is the only means of communication that will get a response. In your post you mention that you only inspect the appliances but I have a sticker on my camper from your establishment saying it was certified used. I also have a paper from you that it was 112 point inspected. This really could have been different if you would have disclosed more information to us upon purchasing the unit; however, your salesman also told us of the 112 point inspection as well. Again, I know it was 5 years ago, but this should have been caught in you 112 point inspection and disclosed to us.
1 7 years ago (31-05-2018)

Brian Hilmerson and Hilmerson RV are absolutely amazing!!! I have bought a Motorhome, Fish House and fifth wheel from them and will continue my business with them for future purchases!!! Brian was available at anytime for any questions I had! He also, without buying an extended warranty, stood by any problem I had....which wasn't many and was more petty stuff than anything major! It was just great customer service than anything! He also gave us GREAT pricing!!! Before I met Brian, I had purchased a Class C that just did not work for me so I called him and said "HELP! I just purchased this 3 months ago and it doesn't work for me! Can you get me in a different model and make sure I don't lose money?" He put me in a beautiful Class A for just a couple thousand difference! Then after I took the motorhome and noticed a couple things I wanted fixed, he took care of everything at no charge! He just wanted to make sure I was happy!!! I then had bought a fifth wheel and wanted to trade it in on a new fish house house and he gave a great deal on that! To date, we purchased a 2011 fifth wheel in December at an amazing price and he graciously stored it till spring for us!! I have had nothing but positive experiences with the whole group! I strongly suggest them for any of your RV purchases or repairs! Great customer service and pricing!!!!
5 7 years ago (31-05-2018)

Well I was very impressed with the service we received here thanks to our guy Dave you rock we were helped with all our question on site and we were given a very reasonable price also offered to install it that day on short notice the customer service here is amazing! See for your self I recommend Dave he is very helpful!!!!!
5 7 years ago (06-06-2018)

Superior service from both sales and service dept. Purchased new unit last Spring and minor problems were corrected quickly. RV has been trouble free since.
5 7 years ago (01-06-2018)

I viewed a few campers on their website and found ones that we wanted to check out, so I emailed inquiring about hours and if the they were still available. Within 10 minutes I received a response back and I set up an appointment with Scott the next morning to come and check them out. The units were all very nice, and Scott was very descriptive about all the features, I was impressed. But...we had another appointment to view a few more at a different location afterwards. After going there we couldn't get one of the campers at Hilmerson RV off our minds, so we went back there later that afternoon, told Scott our story, he said he was glad we came back and we did a deal for our camper! And I want to give a kudos to Joel in the finance department as he was great to work with! If you want a camper, just come here, best people, best service , and price. Now if mother nature would corporate and bring on the nice weather so we can go get out I'd be one happy camper!!
5 7 years ago (17-02-2018)