Pampered Pets Grooming Salon

Overall, we had a terrible first (and last) appointment at Pampered Pets. As a first time customer, services were not explained and the staff appeared annoyed that we weren’t fully versed in available options. Front-desk employee was awfully rude. When we scheduled the appointment, we explained that we needed a cut and a wash. When we arrived, we were told that our appointment wasn’t for a cut. Our appointment was at 9 am and were told that our dog wouldn’t be ready UNTIL 5 PM!!! I understand that pets can’t always control their bladder and bowels, but there was urine all over the floor with no concern from the staff to address it. When I called back to see if we could pick-up our dog before 5 pm, the employee on the phone was extremely rude and, in fact, hung up on me. When i picked up my dog, the cut was choppy and pretty butchered. The charge was $95—seems very high for a cut (they said it was because he was matted, though we hadn’t noticed any mats prior to arrival). The cut itself would be 3/5 stars but because of the deplorably rude customer service, they earned a 1 star and gained a customer who will never, ever go back.
1 8 years ago (20-05-2018)

I have taken dogs to Pampered Pets on and off for 30+ years and have always been satisfied. They have always come out looking great.
5 9 years ago (01-11-2017)

Clipped both the dogs nails in under 30 minutes(small dogs), brushed out the knots without even asking!
5 9 years ago (19-01-2018)

Very professional. Great haircuts.
5 9 years ago (27-05-2017)

i have 2 sm poodles both with health problems. the folks at pampered pets are the best groomers i have found and i have tried several. they are caring and never give my little guy who is very wiggly a razor burn. i have used them for the last 3 years.
5 12 years ago (07-09-2014)