Patagonia Washington DC

Products last forever and if they don't the store is wonderful with getting broken items replaced or fixed. Rachel was the absolute best for customer service. She allowed my husband to run the gamut of pants and she stuck with us for about an hour as he tried on pretty much everything in the store. She never lost her cool and was always there to get us another size or answer questions. She definitely went the extra mile, as I was trying to covertly buy my husband some pants and a bathing suit for his birthday without him knowing. She helped distract him for me and then rang me up quickly upstairs while he was downstairs. I won't forget how she went out of her way to help and was so friendly!
5 7 years ago (04-04-2018)

Great customer service. Everyone is really nice and they have all the essentials stocked. Best quality for the price in town.
5 7 years ago (17-02-2018)

Decent selection that is updated regularly and the staff is very firendly.
5 7 years ago (23-05-2018)

Service is the Paramount concern, if you want to be taken care of like your royalty then this is your outdoor store. Yes it's expensive if you just look at the tag, but if anything short of you ripping it, or wearing through they will repaire or replaced it. The only item I've managed to wear out was a pair of shoes and if i took them back they would have probably fixed them! In this day and age it is how you feel about a place you have been that keeps you coming back, I always look Forward to my next experience at Patagonian!
5 7 years ago (11-03-2018)

So I had an old rain jacket which I really loved but it was no longer keeping water out. I brought it in hoping to repair it and was totally willing to pay for the repair process I knew that the jacket style was no longer in production but like I said I really loved it. The staff was super great and told me they would swap it out for another jacket. I was doubtful that I could like anything as much as I liked that previous one but gave a look around. I ended up finding Ken that I liked more as it was much more minimalist, and smaller to pack down. When I went to exchange it I found out the new jacket was actually less expensive so I had a $10 store credit. I went and found some performance wash and still had a $1.35 left over which thy gave me in cash. I seriously felt like I just stole from them. I live in annapolis but will always come back based on my experience. Oh yeah everyone was so friendly and competent and made me want to do more business.
5 7 years ago (19-09-2017)