Peloton

Recently purchase Bike+ package. Install team arrived with bike already assembled, quickly dropped-off and left. BUT the handle bars do not fit correctly into the stem/sleeve, resulting in a horrible "wobble" rendering the Bike unusable and unsafe. Called installer and was told the Bike I purchased had a known defect originating from the factory Peloton contracts to produce their bikes. Needless to say, the Bike is sitting here and Peloton's customer service is LESS THAN useful! ZERO updates and ZERO communication on how to fix what has effectively become a $2.5K clothesline. Thanks Peloton for letting me down! 01/24/23 It's been 2-months since I purchased my clothes rack! Here's the latest, #Peloton has yet to replace my defective #Bike+. They've canceled 3 service calls. In one instance, the tech called to say he was around the corner, and simply never showed. The issue, with companies such as Peloton - they have zero ownership over their supply chain or customer service. Everything is contracted out and they absolve themselves of accountability. No wonder the stock plummets! #WorstServie

Dan helped me in store and he was great - he explained everything thoroughly and efficiently and made me feel comfortable. I think the problem is with Peloton’s internal operations. While in store I ordered shoes and was told they typically ship overnight or at latest within a few days. After the order said it still hadn’t shipped a couple days later, I contacted peloton customer support and they said their warehouse is having issues and the shoes will be delayed. They should really equip their showroom teams with this kind of information so that customers aren’t surprised later. Also, ideally, they would keep some shoes in common sizes available in store so that you don’t have to wait for them to be shipped. The experience really didn’t give me confidence in the company’s ability to deliver on its promises, which would be more understandable if they weren’t charging premium prices for their products.

After purchasing a Tread, and receiving a delivery confirmation more than a month ago, Peloton's delivery vendor, XPO, cancelled the delivery and installation. XPO then rescheduled for the following day, but when they showed up, just dropped 3 boxes and left, indicating another team from XPO would perform the set up. The XPO set up team never showed... It took three calls to Peloton customer support to reach someone who actually cared about my problem, and opened a ticket. That person said they'd call me back by the end of the business day with an update, but never did. Two of three Peloton customer service reps mentioned Peloton has issues with XPO logistics, and noted XPO sometimes refuses to perform set ups just delivery. I've called XPO multiple times and am told they'll look into it. Wow! I'm truly astonished that Peloton treats its customers so poorly especially after spending almost $5K on the Tread. I would definitely NOT recommend buying anything from Peloton.

Kyree is the best! He is super knowledgeable about the product, discounts and promotions. He really cares about customers and makes sure to answer all of your questions do you feel confident in your decision-making. Overall, a great experience!

The store was packed when I went and they did not rush me at all. They were helpful because I couldn’t decide between the two bikes and I did not feel like they were pushing me to get the more expensive one.

Sales rep was helpful! Great bikes!

Customer service was extremely helpful. Thank you

A horrible group of individual especially store manager and hiring manager.

Great product!

Atrocious Customer Service