Penn Station East Coast Subs

I visited the North Oaks Location in St. Louis, MO Wednesday November 1 around 8 pm. The store was busy with only 2 employees, a male line cook and a female order taker/cashier working. The female was assisting also with wrapping orders and cooking french fries. The female came out into the store and rolled up a carpet runner that was located in front of the fountain drinks. While she was doing this the line cook requested her assistance and she proceeded to assist him until I suggested she wash her hands first. Once we got home we were disappointed to find that our fries were extremely old and cold, our sandwiches were not made to order and contained almost no meat or cheese. We had waited 25 minutes for the unacceptable meal and were too tired to go back to the store. The Area manager promised my daughter compensation, but never followed up! Employees reflect Management! Extremely Unsatisfied Customer
1 8 years ago (26-12-2017)

Ate there thousands of times never had any problems today my girl got a Philly from there and got food poisoning... About a hour after she ate it she was vomiting,diarrhea, chills the whole works.... All that to be said i was born and raised in the area and support all the business in the community but im never eating here again...
1 8 years ago (10-12-2017)

Everytime I come the service is excellent
5 7 years ago (02-05-2018)

Excellent sandwich selection. Tasty fries and great lemonade.
5 7 years ago (17-01-2018)

Good food and nice staff.
4 7 years ago (02-02-2018)